Virgin Media O2
Retail Advisor, 16hrs, Ballymena
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Retail Advisor, 16hrs, Ballymena
# Retail Advisor – Part Time (Ballymena)
Location: Ballymena Job Type: Part Time Reference: 74506
## About the Role
As a Retail Advisor, you’ll be the trusted point of contact for customers seeking advice, guidance, and innovative solutions. Your role goes beyond sales—it’s about fostering trust, empathy, and ownership to deliver exceptional, personalised experiences. You’ll earn a competitive hourly rate of £13.45.
## Day-to-Day Responsibilities
- Assist customers in selecting from our range of products, including:
- Mobile phones & tablets
- SIMs & accessories
- Broadband & TV entertainment packages
- Help customers find the ideal price plan and setup tailored to their lifestyle.
- Demonstrate accessibility tools and new/existing technology features with confidence.
- Take ownership of customer queries, resolve issues, and build lasting relationships.
- Collaborate with your team to meet store targets and deliver strong customer satisfaction.
## Support & Growth
- Induction: Start with 30 hours of training in your first two weeks (2 x 2-day sessions), covering:
- Product expertise
- Systems & customer experience
- Ongoing coaching and development to support long-term success.
- Join a team culture focused on collaboration, collective achievement, and continuous learning.
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## Our Ways of Working
This is a dynamic retail role requiring flexibility—shifts may include:
- Evenings
- Weekends
- Peak trading periods Hiring managers will outline shift patterns and expectations during recruitment to align expectations early.
## Our Commitment to Inclusion
Virgin Media O₂ is an equal opportunities employer, committed to removing barriers and fostering an environment where everyone feels valued. We offer:
- Award-winning employee networks supporting allyship and connection.
- Access to USDPs (Disability Standards) adjustments for neurodiverse team members.
## About Virgin Media O₂
We empower millions of UK customers with uek broadband, mobile networks, TV entertainment, and innovation. Our retail workforce brings clarity to choices and empowers confident decision-making—#1 FT Top 500 Employer (2026).
## Must-Have Requirements
To thrive in this role, you should bring:
- Strong confidence and communication skills.
- A passion for exceptional customer service.
- Resilience to pursue both personal and team goals.
- Adaptability to diverse customers, products, and priorities.
- An open mindset to embrace learning in a fast-paced environment.
## Preferred Traits (Nice to Have)
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While not essential, we value candidates who:
- Are curious about emerging technology.
- Have a customer service-first mentality.
- Want to develop their career via structured training.
## Benefits & Perks
Features:
- Bupa healthcare
- 24/7 wellbeing support and life cover benefits
- Pension provision and 12 days’ holiday annually (excluding birthday off)
- Birthday leave with pay
Discounts & Perks:
- Exclusive offers on broadband, TV, and mobile services
- Cycle2Work schemes to support sustainable travel
- Dental insurance and neurodiversity assessment support
- Access to the Virgin Family platform and O₂ Priority
## Next Steps
If you envision yourself contributing to Virgin Media O₂ family—which values individuals from all backgrounds,—we invite you to apply:
- Complete our quick online application and assessment.
- If successful, engage in a casual conversation with dedicated recruiters.
Adjustments and support will be made throughout to ensure inclusivity. Applications are reviewed continuously through the advert window. Offer conditions include:
- Criminal record disclosure (DBS screening).
- Potential financial background checks (role-specific).
Seeking a place where passion meets purpose? Apply today!
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