Virgin Media O2
Retail Advisor, 16hrs, High Wycombe
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Retail Advisor, 16hrs, High Wycombe
Retail Advisor (Part-Time) – High Wycombe
Summary
- Location: High Wycombe
- Job Family: Retail
- Job Type: Part Time
- Ref #: 74493
- Posted Date: 02-Jul-2026
About the Role
As a Retail Advisor, you’ll be the key point of contact for customers, offering expert advice, guidance, and solutions to help them make the best use of technology. This isn’t just about selling—it’s about building trust, showing empathy, and delivering memorable experiences that keep customers coming back.
You’ll enjoy a competitive hourly rate of £13.45.
Daily Responsibilities
- Help customers choose from our range of products including:
- Mobile phones
- Tablets
- SIMs
- Accessories
- Broadband
- TV entertainment packages
- Assist customers in selecting the right price plan and setup to match their lifestyle
- Confidently demonstrate new and existing technology, including accessibility tools
- Take ownership of customer enquiries, resolving issues efficiently and building lasting trust
- Collaborate with your team to meet store targets and deliver strong customer satisfaction
Support & Development
- First two weeks: Complete 2 x 2-day induction sessions (30 hours total), covering:
- Product knowledge
- Systems and processes
- Customer experience training
- Ongoing coaching and development to support your growth
- Work as part of a close-knit retail team, where collaboration and shared success are valued
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Our Ways of Working
Flexibility is key in this role, as shifts will be across store opening hours, including:
- Evenings
- Weekends
- Peak trading periods Shift patterns and schedules will be discussed during the recruitment process.
Accessibility & Inclusion
At Virgin Media O₂, we’re committed to being an equal opportunities employer and are dedicated to removing barriers for all.
Support foremps:
- Access to our award-winning employee network groups, promoting allyship and inclusion
- Adjustments and support throughout the recruitment process
Who We Are
We’re Virgin Media O₂, connecting millions across the UK through:
- Broadband
- Mobile
- TV & entertainment
Our high-street retail teams ensure every customer makes confident, informed choices. Recognised as one of the Financial Times Top 500 Best Employers for 2026, we pride ourselves on a culture of innovation and people-first values.
The Must-Have Qualities
To thrive in this role, you’ll need:
- Confidence & strong communication skills
- A genuine passion for delivering excellent customer experiences
- Resilience & determination to meet individual and team targets
- Flexibility to adapt to varied customers, products, and priorities
- An open mindset and willingness to learn in a fast-paced retail environment
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What Matters Most
We prioritise mindset and attitude. If you’re customer-focused, passionate about technology, and eager to build your skills through training, we’d love to hear from you.
What’s in It for You?
We offer:
Core Benefits:
- Comprehensive Bupa healthcare coverage
- Wellbeing support
- Life insurance & pension plans
- Generous holiday benefits – plus your birthday off
Additional Perks:
- Discounts on broadband, TV and mobile services
- Cycle2Work scheme
- Dental insurance and neurodiversity assessments
- Access to the Virgin Family platform and O₂ Priority
Next Steps
If this role aligns with what you’re looking for, we’d love to hear from you!
- Complete our brief online application and assessment.
- If successful, have a conversation with our friendly recruiters (where adjustments can be arranged if needed).
Note:
Offers are subject to:
- Background checks, including a criminal record check
- Financial background checks (if applicable)
Apply now and begin your journey with us—where customer focus drives success!
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