Virgin Media O2
Retail Advisor, 20hrs 6M FTC, Winchester
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Retail Advisor, 20hrs 6M FTC, Winchester
Retail Advisor – Winchester (Part Time)
Job Summary
Location: Winchester Job Family: Retail Job Type: Part Time Posted Date: 02-Jul-2026 Ref #: 74497 Hourly Rate: £13.45
About The Role
As a Retail Advisor, you’ll be the face customers trust for expert advice, guidance, and technology solutions. This isn’t just about sales—it’s about building strong relationships, demonstrating empathy, and delivering outstanding experiences. Join Virgin Media O₂, one of the Financial Times Top 500 Best Employers for 2026, and support customers in making IT, broadband, TV, and mobile choices with confidence.
Day-to-Day Responsibilities
- Help customers select from our range of products, including:
- Mobile phones & tablets
- SIMs & accessories
- Broadband packages
- TV & entertainment solutions
- Recommend tailored price plans and setups based on customers’ lifestyles.
- Confidently demonstrate cutting-edge technology, including accessibility tools.
- Own customer queries, resolve issues, and foster trust.
- Collaborate with your team to hit store targets and drive high satisfaction.
The Support You’ll Receive
- 2-week induction (30 hours) covering product knowledge, systems, and customer service.
- Continuous coaching and training to support long-term growth.
- A close-knit team where learning, accountability, and teamwork are valued.
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Our Ways of Working
This retail role thrives on flexibility—shifts may include evenings, weekends, and busier trading periods. Open communication during recruitment will ensure clarity on your working pattern.
Our Commitment to Diversity & Inclusion
Virgin Media O₂ is an equal opportunities employer, dedicated to creating a workplace that supports accessibility, inclusivity, and equity for all. We organise network groups to celebrate and champion allyship.
Join a team that connects millions with broadband, mobile, TV, and entertainment, while prioritising people-first solutions.
Who We Are
Our retail teams bring the high street to life by helping customers navigate their tech choices with confidence. We nurture talent, offer structured development, and ensure you’re supported every step of the way.
The Must-Haves
To excel in this role, you should have:
- Strong communication skills and natural confidence.
- A genuine passion for delivering outstanding customer service.
- Resilience and motivation to meet individual and team goals.
- Flexibility to adapt to diverse customers and evolving priorities.
- An open, growth-minded attitude in a fast-paced retail setting.
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What We’re Looking For (Bonus Attributes)
Passion for technology, enthusiasm for structured training, and a commitment to making every customer interaction exceptional.
Work-Life Balance & Perks
- Bupa healthcare, wellbeing support, life cover, generous pension, and birthday holiday.
- Discounts on our products (broadband, TV, mobile).
- Cycle2Work scheme to reduce your commute.
- Dental insurance and neurodiversity assessments.
- Virgin Family platform and O₂ Priority access.
Next Steps
- Complete our quick online application and assessment.
- If shortlisted, enjoy a friendly conversation with a Virgin Media O₂ recruiter. We’ll discuss any reasonable adjustments to support you through the process.
Note: Offers are subject to background checks, including a criminal record check. For some roles, a financial background check may also apply.
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