Virgin Media O2
Retail Advisor, 30hrs 6M FTC, Bedford
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Retail Advisor, 30hrs 6M FTC, Bedford
Retail Advisor (Part Time) – Bedford
Location
Bedford
Job Family
Retail
Job Type
Part Time
About the Role
As a Retail Advisor, you’ll be the trusted guide for customers seeking advice, assistance, and tailored solutions for mobile phones, tablets, SIMs, broadband, accessories, and entertainment packages. More than just selling, this role is about building trust, showing empathy, and empowering customers to make informed, confident choices.
You’ll enjoy an industry-leading hourly rate of £13.45 per hour.
Day-to-Day Responsibilities
- Help customers navigate our full product range, including mobile phones, tablets, SIMs, accessories, broadband, and TV packages.
- Assess customer needs and recommend the best price plans and setups tailored to their lifestyle.
- Confidently demo new and existing technology, including accessibility features to ensure customers understand the full capabilities.
- Own customer queries from start to finish, facilitating quick, trust-based resolutions.
- Contribute to store targets while maintaining high customer satisfaction scores.
- Work collaboratively within a team-focused environment, focusing on collective goals.
Support & Development
✅ Rapid start in just two weeks: Complete 2 × 2-day induction sessions (30 hours total), covering product expertise, systems, and exceptional customer service. ✅ Ongoing training and mentoring to help you thrive and grow in-person. ✅ Flexible, supportive workplace where learning and teamwork are prioritised.
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Our Ways of Working
This flexible retail role spans store opening hours, including evenings, weekends, and peak trading periods. Shifts and working patterns will be discussed during recruitment to align with your schedule.
The Virgin Media O₂ Difference
We’re customer-first, innovation-driven, and proud to be named one of the Financial Times’ Top 500 Best Employers for 2026. Giving millions of people across the UK their best connectivity through broadband, mobiles, TV, and entertainment.
Our team? That’s you—the friendly faces on the high street, doing incredible work on a daily basis.
Who We Are Looking For
Must-Haves
- Confident communication skills with the ability to engage with diverse customers.
- A natural passion for customer service and creating positive experiences.
- Resilience to meet individual and team goals while keeping a positive mindset.
- Flexibility to adapt to fast-paced changes in products, customers, and priorities.
- An eagerness to learn in a dynamic retail environment.
Warmly Encouraged
While skills matter, our focus is on the right mindset. Welcome if you:
- Are customer-obsessed—putting people before profit.
- Embrace technology and its role in daily life.
- Are keen to develop, with an open mind and willingness to grow.
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What’s in it for you?
Core Benefits
- Bupa healthcare for your peace of mind.
- Wellbeing support—everything from counselling to fitness perks.
- Life insurance.
- Automatic pension plan.
- Generous holiday package, plus your birthday off work.
Extra Perks
- Exclusive discounts on broadband, TV, and O₂ mobile services.
- Cycle2Work schemes to support your eco-friendly commute.
- Dental insurance + neurodiversity assessments to help you thrive at work.
- Virgin Family and O₂ Priority benefits for extra privileges.
Next Steps
This sounds like an incredible place to grow—let’s connect!
- Apply now: Complete our quick online application and assessment.
- Chat with our team: If successful, we’ll arrange a friendly conversation with a recruiter.
Your success matters to us
- We’ll discuss any adjustments needed during the process (e.g., communication style, equipment).
- Applications remain open throughout the advert window—no need to wait for a deadline.
- An offer will be extended only after background checks, including a criminal and financial questionnaire.
Virgin Media O₂ is an equal opportunities employer. We actively work to remove bias and foster an inclusive workplace—where everyone is seen, respected, and supported.
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