Virgin Media O2
Retail Advisor, 30hrs 6M FTC, Winchester
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Advisor, 30hrs 6M FTC, Winchester
Retail Advisor (Part Time) – Winchester
Location: Winchester
Job Family: Retail
Job Type: Part Time Posted Date: 02-Jul-2026 Ref #: 74498
About the Role
As a Retail Advisor, you’ll be the face of customer support, guiding clients through our extensive range of technology solutions—from mobile phones and tablets to broadband and entertainment packages.
This isn’t just a role about sales; it’s about building trust, delivering empathetic service, and ensuring customers leave with confidence—in dựa trên một trải nghiệm tích cực. You’ll earn a competitive hourly rate of £13.45.
Day-to-Day Responsibilities
- Advise customers on product selection, including:
- Mobile phones, tablets, SIMs, accessories
- Broadband, TV, and entertainment packages
- Tailored price plans for individual lifestyles
- Demonstrate accessibility tools and new features to help customers make informed decisions
- Resolve queries with ownership, providing clear solutions while representing viral media o₂ values
- Collaborate as part of the team to meet store targets and maintain high customer satisfaction
Your Journey with Us
- Induction & Support: You’ll complete a 30-hour structured induction over two weeks, covering:
- Product expertise
- Systems navigation
- Customer experience principles
- Ongoing Development: Continuous coaching ensures growth beyond initially training
- Collaborative Culture: Expect a dynamic team environment where learning, mentorship, and success are shared
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Our Ways of Working
This role demands flexibility, with shifts scheduled to include:
- Store opening hours, evenings, weekends, and peak trading periods
- Shift patterns discussed during recruitment to align expectations
Culture & Inclusion
Virgin Media O₂ is an equal opportunities employer, committed to:
- Removing barriers and fostering diversity and inclusion
- Supporting employee network groups that champion various identities across the business
Who We Are
- We connect millions via broadband, mobile, TV, and entertainment – with staff empowering customers to thrive in an increasingly digital world.
- Recognised as a Financial Times Top 500 Best Employer for 2026, with a purpose-driven workforce.
The Must-Have Attributes
To excel, you’ll bring:
- Confidence and strong communication skills
- A genuine passion for delivering outstanding customer experiences
- Resilience to meet targets while maintaining high standards
- Flexibility to adapt to diverse priorities and scenarios
- An open mindset for continuous learning in a fast-paced setting
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What Motivates This Role
Our inclusive ethos seeks individuals who are:
- Customer-focused
- Enthusiastic about technology and connectivity
- Eager to learn, grow, and thrive with our supportive training programmes
Benefits
Your rewards include:
- Bupa healthcare and tailored wellbeing support
- Life cover and generous pension contributions
- Birthday off and extended holiday entitlements
Additionally, enjoy:
- Exclusive discounts on broadband, TV, and mobile services via our platforms
- Cycle2Work scheme offerings
- Dental insurance and neurodiversity assessment support
- Access to our Virgin Family platform and O₂ Priority benefits
Ready to Apply?
If you see yourself here, follow these next steps:
- Complete our quick online application and assessment
- Engage in a confidential conversation with our recruiters
Note: We provide reasonable adjustments where possible. Offers are contingent upon:
- Passage of background checks (criminal and financial for some roles)
Applications are reviewed throughout the advert window.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills