Virgin Media O2
Retail Advisor, 30hrs, Silverburn
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Retail Advisor, 30hrs, Silverburn
Retail Advisor – Glasgow Flexible Part-Time Role | Competitive Hourly Rate: £13.45
About the Role
As a Retail Advisor, you’ll build trust and deliver exceptional customer experiences by guiding customers through their tech needs—whether it’s mobile phones, tablets, broadband or entertainment packages. This role isn’t just about sales; it’s about advice, empathy, and turning queries into lasting satisfaction.
Day-to-Day Responsibilities
You’ll be empowered to:
- Guide product selection – Mobile phones, tablets, SIMs, accessories and Virgin Media O₂’s TV packages.
- Tailor solutions – Help customers choose the right price plans and setups for their lifestyle.
- Demonstrate technology – Confidently showcase new and existing features, including accessibility tools.
- Own customer interactions – Resolve inquiries and build trust through problem-solving.
- Drive store performance – Collaborate with your team to meet sales targets and drive strong customer satisfaction scores.
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Support & Development
- Affiliation induction: Complete two 2-day sessions (30 hours total) in your first two weeks, covering product knowledge, systems and customer service principles.
- Ongoing coaching: Structured mentorship to refine skills beyond induction.
- Thriving team culture: Work closely with a supportive team, where collaboration and shared achievement are valued every day.
Our Ways of Working
- Flexible shifts: Evening, weekend, and peak-period coverage. Shift patterns discussed during recruitment.
Equality & Inclusion
Virgin Media O₂ is committed to an accessible, inclusive workplace:
- Open to all applicants, regardless of background.
- Employee network groups for connection and allyship.
- A workplace ranked FT Top 500 Best Employers for 2026.
Prerequisites
This isn’t about experience; it’s about mindset. Are you:
- Customer-focused? Passionate about helping people?
- Resilient? Motivated by goals, both as an individual and as part of a team?
- Adaptable? Thriving in a fast-paced, evolving retail environment?
- Willing to learn? Enthused by structured training?
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What You’ll Gain
- Competitive pay: £13.45/hour
- Comprehensive benefits:
- Bupa healthcare, wellbeing support, life cover, and a pension.
- Generous holiday allowance (plus your birthday off).
- In-Store perks:
- Discounts on Virgin Media O₂ products (mobile, broadband, TV).
- Cycle2Work scheme for sustainable transport.
- Dental insurance and neurodiversity assessments.
- Access to the Virgin Family platform and O₂ Priority.
Next Steps
- Apply: Complete a quick online assessment.
- Chat: A friendly recruiter will discuss your needs and expectations.
💡 Remember: Adjustments and support are available throughout the process. Application decisions are made on a rolling basis.
Where you belong? If you value tech-savvy, empathetic, and team-oriented growth—apply today!
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