Virgin Media O2
Retail Advisor, 38hrs, Edinburgh St James
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Retail Advisor, 38hrs, Edinburgh St James
Retail Advisor – Edinburgh
Summary
- Location: Edinburgh
- Job Family: Retail
- Job Type: Full-Time
- Posted Date: 02-Jul-2026
- Ref #: 74496
About The Role
As a Retail Advisor, you’ll be the trusted expert customers rely on for advice, guidance, and solutions. Your role isn’t just about sales—it’s about building trust, empathy, and memorable experiences while supporting partners to stay connected. You’ll earn a competitive hourly rate of £13.45.
Key Responsibilities
You’ll assist customers in selecting and understanding our full range of products and services, including:
-
Devices and Connectivity:
- Mobile phones & tablets
- SIM cards, accessories, & broadband
- TV entertainment packages
-
Tailoring Solutions:
- Recommend the right price plans and setups for different lifestyles
- Confidently demonstrate new and existing technology (e.g., accessibility tools)
-
Problem-Solving:
- Take ownership of customer queries and resolve issues proactively
- Ensure high customer satisfaction while meeting store targets
-
Collaboration:
- Work as part of a tight-knit team to drive collective success
- Learn and share best practices to enhance the retail experience
Support & Growth
- Induction: Starts immediately with six days of structured training (30 hours total) covering:
- Product knowledge
- Systems and processes
- Customer experience principles
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- Continuous Development:
- Ongoing coaching to build expertise
- Learning opportunities within a fast-paced retail environment
Location & Working Patterns
- Shifts may include evenings, weekends, and peak periods to ensure round-the-clock support.
- Flexibility is required, and plant shift patterns will be discussed during recruitment.
Our Commitment to Diversity & Inclusion
Virgin Media O₂ is dedicated to fostering accessibility, equity, and inclusion. As an equal opportunities employer, we provide:
- Employee Network Groups to champion allyship
- Supportive working environments for all backgrounds
Our high street presence gives retail teams the chance to help customers make confident choices while revolutionising access to essential services.
"We’re proud to be recognised as one of the Financial Times Top 500 Best Employers for 2026".
Selection Criteria
Essential Requirements
To succeed, you must exhibit:
- Strong communication skills with confidence & positivity
- ** Passion for customer service**—delivering consistently great experiences
- Resilience & drive to meet targets and support store ambitions
- Adaptability to varying customer needs, product ranges, and priorities
- Growth mindset—eager to learn in a dynamic environment
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Our Core Skills Overqualifications
If you prioritise: ✅ Customer focus over rigid processes ✅ Tech-savviness to guide modern solutions ✅ Gratification from skill-building through structured training
...we’d be excited to speak with you.
Benefits Study
Our benefits are designed to make life easier and enjoyable:
-
Financial Security:
- Bupa healthcare
- Life cover & generous pension scheme
- Standard 35-day holiday + an extra day on your birthday
-
Wellbeing Support:
- Flexible benefits plans
- Opportunities for self-improvement (development allowances)
-
In-House Perks:
- Discounts on Virgin Media broadband, TV, and O₂ mobile services
- Cycle2Work scheme
- Dental insurance
- Neurodiversity assessments
-
Extended Privileges:
- Welcome to the Virgin Family platform and O₂ Priority member benefits
How to Apply
1. Start with the Application:
Complete our quick online assessment to showcase your potential.
2. Informal Chat:
Complted us, and if shortlisted, you’ll meet with one of our recruitors.
—We ask about any reasonable adjustments needed upfront and commit to inclusive support throughout the process.
➡ Application window open: Ongoing (offers subject to checks)
Join us or discover more at Virgin Media O₂ careers page.
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