How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Area Support Officer – OCS UK & Ireland
About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover exceeding £2bn. We deliver innovative, award-winning services in:
- Facilities management
- Hard services
- Cleaning
- Security
- Catering
Our mission is to make people and places the best they can be—through our TRUE values: Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer: Ranked 36th on Glassdoor’s [Best Companies to Work For 2025]—we value and motivate our people. 🚀 Digital Learning: The OCS Academy offers digital courses and career-growth resources. 🙂 Retail Perks: Via the Hapi app, gain access to exclusive discounts, rewards, and wellbeing support. 📝 Professional Growth: Over 600+ live learners across the UK & Ireland, empowering colleagues with development and qualifications. 💰 Flexible Pay: Earned wages accessible via the Wagestream App (contract-specific).
About the Role
Working Arrangements: Flexible locations | Varied shifts | SIA Licence required
Purpose of the Role
As a Retail Area Support Officer, you’ll uphold a safe, secure atmosphere across multiple retail sites. Key duties include:
- Acting as a visible deterrent to crime, anti-social behaviour, and security risks.
- Delivering exemplary customer service while professionally managing incidents.
- Responding rapidly to alarms, raids, and operational needs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a mobile role—you must demonstrate adaptability to work across sites, shifts (including evenings/weekends/bank holidays), and different operational requirements.
Key Responsibilities
Security & Patrols
- Maintain a strong visible security presence to deter theft and risks.
- Conduct regular store patrols, ensuring heightened safety and vigilance at all times.
- Monitor CCTV/alarm systems, identifying and responding to suspicious activity promptly.
Incident Management
- Carry out searches in compliance with company policy and legal standards.
- Fast emergency response to alarms, incidents, or escalations—collaborating with management or authorities.
- Ensure timely, accurate incident/observation reports documenting all interactions.
Customer & Team Support
- Provide a approachable professional presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as requested.
- Calmly and effectively de-escalate confrontational situations.
Collaborative & Administrative Tasks
- Work alongside store teams to mitigate security issues and support loss prevention efforts.
- Adhere to all site procedures, company policies, and legal requirements.
- Support the broader security team, complying with guidance from Site Supervisors or Security Managers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Requirements
- Right to work in the UK.
- Valid [SIA Licence]—either Door Supervisor (DS) or Security Guarding.
- Strong observational skills with exceptional attention to detail.
- Ability to manage challenging situations with professionalism.
- Outstanding communication skills (verbal and written).
- Proactive, reliable approach with a focus on safety and customer service.
- Flexibility for multi-site coverage, including travel between locations.
- Willingness to work varied shifts, including evenings, weekends, and public holidays.
How to Apply
If this role aligns with your career goals and you’re eager to join a company fostering development, progression, and inspiration, please: 🔹 [Apply and register your interest] today. 🔹 Subscribe to job alerts for instant notifications when suitable vacancies open.
Commitment to Diversity
We are an equal opportunities employer, celebrating a diverse workforce with varied expertise. Our inclusive environment actively encourages applications from all individuals regardless of:
- Race
- Gender
- Nationality
- Religion
- Sexual orientation
- Disability
- Age
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location