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Retail Area Support Officer
Retail Area Support Officer
Days of Working
Flexible Locations | Varied Shifts | SIA Licence Required
Purpose of the Role
As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents.
This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and security systems, identifying and responding to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating as necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
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Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
About The Company
OCS UK & Ireland is a leading facilities management company, employing over 50,000 colleagues with a revenue exceeding £2bn. We deliver innovative, award-winning services across facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and communities we serve. Our core values – Trust, Respect, Unity, and Empowerment – guide our commitment to ethical business practices.
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Why Work for OCS?
✅ Award-Winning Employer – Ranked 36th on Glassdoor’s Best Companies to Work For 2025. We value and motivate our people.
🚀 Digital Learning – The OCS Academy provides digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks – With our Hapi app, enjoy exclusive discounts, rewards, and wellbeing resources.
📝 Professional Growth – Over 600 live learners across the UK & Ireland, empowering colleagues with further development and qualifications.
💰 Flexible Pay – Access earned wages early via the Wagestream App! (contract-specific terms apply)
How to Apply
If you’re interested in a business that prioritises professional development, career progression, and inspiring colleagues, click apply to register your interest. You can also sign up for OCS job alerts to be notified of future openings.
We are an equal opportunities employer. Diversity – including differing knowledge, skills, and backgrounds – helps us achieve our goals. We foster an inclusive and welcoming environment and encourage applications from all individuals, regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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