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Retail Area Support Officer
Retail Area Support Officer
Work Arrangement
Flexible locations | Varied shifts | SIA Licence Required
Purpose of the Role
As a Retail Area Support Officer, you’ll maintain a safe and secure environment for customers, staff, and stock across multiple retail locations. This mobile role requires flexibility to cover different sites, shifts, and operational needs, acting as a deterrent to criminal activity while delivering excellent customer service and responding effectively to incidents.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring ongoing vigilance and safety.
- Monitor CCTV and security systems, identifying and responding to suspicious activity.
- Conduct searches in accordance with company policy and legal guidelines.
- Promptly respond to alarms and incidents, escalating to management or emergency services where necessary.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Maintain a professional, approachable presence for customers, staff, and visitors, assisting with directions, queries, and general support.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
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Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
About The Company
OCS UK & Ireland is a leading facilities management company with over 50,000+ colleagues and an annual turnover of excess of £2bn. Our services include facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and communities. Guided by our TRUE values – Trust, Respect, Unity, and Empowerment – we uphold the highest standards in business integrity.
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Why Work for OCS?
✅ Award-Winning Employer – Ranked 36th on Glassdoor’s Best Companies to Work For 2025 – we value, growth, and recognise our people.
🚀 Digital Learning – The OCS Academy provides digital courses to help colleagues build skills and advance careers.
🙂 Retail Perks – Via the Hapi app, access exclusive discounts, rewards, and wellbeing resources.
📝 Professional Growth – 600+ live learners across UK & Ireland – offering educational development and qualifications.
💰 Flexible Pay – Earned wages available early via the Wagestream App! (Contract-specific).
How to Apply
If you’re interested in developing professionally, progressing your career, and working with an inspiring team—apply now and express your interest. Register for job alerts to be notified about future vacancies that match your expertise.
We recognise our diverse workforce draws from varied backgrounds, skills, and experiences. As an equal opportunities employer, we welcome applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age, and provide an inclusive, supportive work environment.
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