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Retail Area Support Officer
Mobile Multi-Site Retail Security Officer – Days of Working Flexible (Stockport & National)
About the Role
This is a mobile, multi-site role within OCS UK & Ireland, requiring adaptability to support operational needs across Stockport and beyond. Shift patterns vary, and an SIA (Security Industry Authority) Licence is mandatory for this role.
We are seeking professional and adaptable Mobile Retail Security Officers to support multiple supermarket locations. This is a dynamic, fast-paced role where consistency is impossible—no two days are the same.
Your core responsibilities will include preventing retail crime, ensuring a high standard of customer service, and making sure sites operate safely. As a mobile officer, flexibility is critical—you’ll work across various locations, respond to incidents during shifts, and adapt to operational needs.
Key Responsibilities
You will be required to:
- Provide a high-visibility deterrent against theft, anti-social behaviour, and store-related incidents.
- Conduct regular patrols of shop floors, entrances, and store perimeters.
- Monitor CCTV systems and respond to suspicious activity.
- Rapidly and effectively resolve incidents, alarms, and emergencies.
- Conduct safe and compliant pat-down searches while adhering to company policies and legal requirements.
- Liaise with store managers and local teams to address risks and support loss prevention strategies.
- Compile clear, accurate incident reports in a timely manner.
- Deliver a professional customer service experience—assisting with queries while maintaining customer rapport.
- De-escalate challenging situations calmly and safely.
- Ensure full compliance with health & safety and legal procedures relevant to the role.
- Travel between sites as needed, supporting security operations across locations.
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Requirements
The ideal candidate should meet the following criteria:
✅ Right to Work in the UK with the ability to pass:
- An enhanced DBS (Disclosure and Barring Service) check
- A BS7858 security clearance
✅ A valid SIA Licence (either Security Guarding or Door Supervisor (DS)) and at least some relevant security experience.
✅ Full UK driving licence with the use of your own vehicle (NB: Claims are not supported; travel expenses must be self-funded).
✅ Experience working in a retail security or customer-facing role is highly preferred.
✅ Strong observation, decision-making, and conflict resolution skills—able to handle confrontation in professional ways.
✅ Excellent communication (both written and verbal) and customer service skills.
✅ A reliable, proactive, and professional attitude.
✅ Flexibility—willingness to:
- Work across multiple locations.
- Cover varied shifts, including evenings, weekends, and bank holidays.
About OCS UK & Ireland
We are a leading facilities management company operating across the UK and Ireland, with:
- Over 50,000 colleagues
- A £2bn+ turnover
- Services spanning facilities management, cleaning, security, and catering.
Our mission is to enhance people and places for colleagues, customers, and communities through our TR*UE values:
- Trust
- Respect
- Unity
- Empowerment
OCS is proud to be an aw*ard-winning employer, committed to uplifting teams with genuine opportunities for professional development.
Why Work for OCS?
🏆 **Employer Recognitions:
- Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
💻 Digital Wa*ver Programme (OCS Academy): Access and complete online courses increasingly available on digital platforms, allowing you to upskill and further your career in security, facilities management, or other specialism s.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
📱 Customer Rewards Programme (Hapi App): 30s per total quarter million employees in award you for booknings spent through our partner retail customers accessing unique discounts, rewards, and wel-being support resources.
📚 Opportunities for Professional Growth:
- Our collaboration with THIS TRAIN/Dns Learn’s EAS applied secures 600+ employees enrolled on live learning across the UK&I—boosting qualifications and career progression.
💵 ErenaWur (Flexible Paa* with WageStream settings for quicker access to a proportion of earned wages before pay periods (contract notifications).
How to Apply
If you are interested but your life is not geared towards meeting with:
- A company committed to professional development, career growth, and inspiring team members— then register your interest.
Apply directly through [job link reference] and ensure you: ✅ Set up for alerts—may be within various related roles across UK&I via our system. ✅ Do not manually mention EG Trade mediated services?
*EC Promotion ( Commitments ));
OCS embraces an equal opportunities environment following values that intersgegte diversity with equal representation of:
- Skills helped preferc Columbia diversity including different
- Race and ethnic background
- Gender representation
- Nationality origin
- Religio diversity
- Your LGBTQ+ experience/belief
- perspectives
We actively seek inclusivity in our recruitment and endeavoring to create an inner employee community where everyone thrives.
H AFB aka OCS must comply with regulations around Equality & Divers+, Disabilities Act ’83, bringing us the best we can.
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