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Retail Assistant
Retail Assistant – GSF Car Parts
Duties
As a Retail Assistant at GSF Car Parts, you’ll play a crucial role in delivering exceptional customer service while contributing to branch and team performance. Your responsibilities will include:
- Servicing retail and trade customers for click and collect and general orders, with a focus on maximising sales opportunities
- Retrieving and picking relevant parts from the warehouse to fulfil customer orders efficiently
- Supporting the sales team by handling telephone and electronic queries, and assisting with product promotions
- Ensuring customer satisfaction for orders, returns, or queries—for warranty checks, damage assessments, and resale evaluations
- Maintaining clean and professional customer-facing areas to reflect GSF’s standards
- Building strong customer relationships by understanding garage needs and offering tailored support
- Representing GSF’s core values through professionalism, approachability, and brand alignment
- Contributing to team and individual KPI targets, including sales performance and operational efficiency
Key tools for development:
- Utilising the E-learning portal to expand product knowledge and enhance performance
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Working hours: Average of 45 hours per week, Monday to Friday, with alternate Saturday shifts
About You
To thrive in this role, you’ll need:
Essential:
- Proven experience in customer service or sales/retail, preferably in a customer-facing environment
- Strong target-driven motivation with a results-focused mindset
- Exceptional customer service skills, including conflict resolution and proactive problem-solving
- Confidence in IT and computer systems (e.g., Windows, email, databases)
- Ability to work collaboratively as part of a team
- Attention to detail for order accuracy, documentation, and administrative tasks
Desirable (but not essential):
- Familiarity with car parts or the automotive industry
- Experience with MAM, Allicat, or Microsoft Office Suite
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. As one of the largest networks, we operate:
- Over 175 branch locations nationwide
- A treasury exceeding £475 million annually
- Centralised support in procurement, supply chain, marketing, and national garage programmes (e.g., Servicesure)
- Cutting-edge IT systems, including the industry-leading Allicat catalogue tool
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What We Offer
At GSF Car Parts, we prioritise the wellbeing and growth of our team. Our comprehensive benefits package includes:
Financial & Career Support:
- Performance-based bonus opportunities
- 20 days annual leave (including bank holidays) + up to 5 extra days with tenure
- Life assurance scheme
- Free access to pension advice specialist support
Health & Wellbeing:
- Free flu vaccine (seasonal)
- Pension contributions (10% matched company contribution)
- Workwear and discount schemes (e.g., Asda, Nike, John Lewis)
Career & Lifestyle:
- Paid volunteer leave (for those supporting charitable causes)
- Training certifications and clear career progression pathways
- Financial wellbeing tools (e.g., advances, savings schemes)
- A culture built on trust, inclusivity, and ongoing development for all employees
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