Majestic Wine
Retail Assistant Manager - Haslemere
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Retail Assistant Manager - Haslemere
Assistant Manager (Permanent) – Majestic Wine Haslemere
About the Role
Majestic Wine Haslemere are seeking a dynamic, ambitious and driven Assistant Manager to support their Store Manager in driving sales performance, maintaining operational standards, and delivering an exceptional customer experience.
As a Majestic Assistant Manager, you will:
- Manage day-to-day store operations and performance.
- Upskill junior team members to ensure they perform at their best.
- Optimise KPI performance while upholding high customer service standards.
Job Specifics
- Contract: Permanent
- Hours: 44 per week
- Requirement: Willingness to work evenings, weekends and some evenings.
- Driving: Mandatory. Applicants must hold a full UK manual licence for at least 12 months (max 6 penalty points). Company vans provided.
- Salary: £29,080.48
Key Responsibilities
Customer & Store Leadership
- Act as an ambassador for Majestic Wine, ensuring every customer receives a market-leading shopping experience.
- Take responsibility for the store and team when the Store Manager is absent.
- Maximise sales opportunities and drive KPI improvement by identifying key metrics and devising growth strategies.
- Deliver exceptional customer service, fostering loyalty through VIP concierge support, personal recommendations, and engagement (e.g., product updates, tastings).
- Sell the story, not the discount—share passion for Majestic Wine’s range via:
- Deep product expertise
- Hosted tasting events
- A commercially savvy tasting counter
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Team Development & Training
- Support recruitment, management and development of junior staff.
- Mentor and guide team members in product knowledge, encouraging WSET certification progression (Level 2 & 3).
- Be a source of constructive feedback for junior team members, escalating issues to the Store Manager as necessary.
Operational Excellence & Compliance
- Ensure the physical appearance and maintenance of the store (internally and externally), reporting/escalating issues promptly.
- Continuously seek opportunities to optimise store operations.
- Comply with internal policies, complete mandatory training, and uphold safety, legal and security standards.
Communication & Leadership
- Cascade regional/business updates internally.
- Represent Majestic Wine effectively in all interactions with customers, suppliers, and stakeholders.
Knowledge & Skills Required
Experience & Attributes
- Proven experience in fast-paced retail or hospitality environments.
- Exceptional customer service delivery.
- Strong understanding of retail KPIs to drive growth and improvements.
- Ability to prioritise tasks, solve problems effectively, and excel in high-pressure situations.
- Self-motivated, capable of working independently as well as collaboratively.
- Passionate problem-solver with a "can-do" attitude.
- Excellent communication and time management skills.
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Certifications & Qualifications
- Willingness to pursue WSET Level 2 & 3 qualifications.
- Full UK manual transmission driver’s licence (held for at least 12 months) with 6 or fewer penalty points.
What’s in It for You?
Competitive Perks & Benefits
- Salary + Performance Bonus
- 20% Staff Discount on Majestic Wine purchases
- Career progression through tailored training schemes and internal promotions.
- Global opportunities—experience our vineyards worldwide.
- Pension contribution (Company Plan) and Life Assurance (2x annual salary)
- Provided uniform
- 30 days holiday (including bank/public holidays)
- Free access to retail reward discounts (via Retail Trust):
- Instant savings (E-vouchers, shopping cards, gift vouchers/gift cards)
- Up to 30% discount markup
- Personalised counselling and support line
- Long-service rewards
- Comprehensive support and training for your first 3 months.
Additional Notes
Internal applicants: Speak to your line manager prior to applying.
We may close applications early due to high volume to process candidates equitably. Interview invitees only will receive feedback.
Together we are Majestic! — #TWAM
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