IOLLA
Retail Assistant - Optical Stylist (10 hour contract)
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Customer Focused Retail Assistant – Aberdeen Showroom
IOLLA is a Scottish-based, direct-to-consumer, independent retailer of high-quality, in-house-designed eyewear, enjoyed around the world through our online and physical spaces.
Our mission is to become the most popular prescription eyewear brand globally, and we want you to help us achieve it! We’re hiring a passionate, customer-focused, and driven retail assistant to support our new Aberdeen showroom.
About the Role
At IOLLA, we believe every team member is an ambassador for our values and mission. Our goal is straightforward: help customers look and feel their best!
As a Retail Assistant, you’ll be based in our vibrant, stunning Aberdeen showroom, supporting all aspects of daily operations.
Responsibilities
Customer Experience ✨
- Provide every customer with an outstanding and inspirational brand experience
- Share the IOLLA story and offer tailored solutions to meet eyewear needs
- Recommend IOLLA products with confidence and enthusiasm
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Optics Support 👓
- Assist customers with their prescription needs
- Help select frames that align with their lifestyle, style, and vision
- Offer aftercare expertise, ensuring a seamless, exceptional experience
Brand & Community Engagement 🌟
- Drive brand awareness within the local community and beyond
- Maintain exceptional brand standards in:
- Visual displays
- Service levels
- Product knowledge
Events & Pop-Ups 🎉
- Support office pop-ups, showroom events, and brand initiatives
- Network proactively to build relationships with IOLLA customers and partners
Showroom Operations 🏬
- Assist with opening/closing checklists
- Manage stock levels and health & safety compliance
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Requirements
- At least 1 year of experience in retail, customer service, or optical retail (preferred but not essential)
- Passion for delivering exceptional customer experiences
- Strong communicator, with excellent relationship-building skills
- Confident, self-motivated, and able to work independently or as part of a team
- Weekend availability for showroom operations
Why Join Us?
- Real Living Wage – £13.45 per hour
- Excellent training and development, including optics expertise
- Retail Trust Benefits Package including:
- Employee Assistance Programme
- High-street discounts
- Complimentary eyewear
- Generous friends & family discount
We’d love to hear your story! 🚀 Apply today to join our team.
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