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Retail Assistant
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Job Opportunity: Retail Assistant – JCA Condover Hall
Location: Condover Hall, Shrewsbury
Contract Type: Seasonal Part-Time (Now – October 2026, includes Sunday shifts)
Reports To: Customer Care & Retail Manager.
About JCA & Condover Hall
At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks, and our retail team plays a key role in welcoming guests to our onsite gift shop.
Benefits
- Salary up to £12.82 per hour
- Staff events and ‘Friends & Family Activity Days’
- Employee discounts via Benefit Hub
- Free DBS check
Please note: Accommodation is not available; own transport required due to location
The Role: Retail Assistant
As a Retail Assistant, you will be part of a highly motivated team, providing the highest standards of service to guests in our onsite gift shop. This will involve performing routine cleaning tasks such as cleaning, re-stocking and using our till systems. It is expected our Retail Assistants will take pride in their work, enjoy working as part of a team as well as under their own initiative, and thrive in a busy, hands-on environment.
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This is a seasonal role working 28 hours per week.
Your Weekly Shifts Would Be
- Tuesday 11.00am – 7.30pm
- Wednesday: 12.00pm – 7.30pm
- Thursday: 11.00am – 7.30pm
- Sunday 10.30am – 3.30pm
Key Responsibilities
- Serving customers (mainly school age children) in our on-site shop in the manor house (you are not expected to work in the bar).
- Regularly clean and re-stock our gift shop and bar.
- Physical tasks such as putting away deliveries, lifting and moving sometimes heavy boxes of drinks and merchandise.
- Being on your feet for a large part of the day, including using stairs.
- Handling money including cashing-up your own till.
- Performing monthly stock checks.
- Ensuring all health and safety procedures are effectively adhered to.
Teamwork & Guest Experience
- Work efficiently during the season, including our busy peak-season periods.
- Support other departments when required to ensure smooth operation across the site.
- Contribute to creating a welcoming and positive environment for all guests.
Essential Skills & Experience
- Excellent attention to detail and pride in maintaining high standards.
- Able to work both independently and as part of a team.
- Reliable, responsible, and willing to learn new skills.
- Comfortable working in a fast-paced, physically active role.
- Previous experience in retail and/or customer service is desirable but not essential.
- This role is open to those aged 18 years and over.
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The Recruitment Process
Once we receive your application, you will be contacted by one of our team regarding the next steps. These roles involve working with children and we follow safer recruiting practices. We are required to obtain references and a Basic or Enhanced DBS check prior to employment (we cover the cost and organise it for you). You will be required to provide referee details and a selection of ID documents such as a Passport or Full Birth Certificate.
Our Commitment to Inclusion
At JCA, we know that diverse teams deliver better results. We’re building a culture where everyone feels welcome, respected, and supported to thrive. We’re committed to equity, inclusivity, and tackling unconscious bias at every level of our organisation.
Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273)
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