Serco Plc
Retail Catering Assistant
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Location: Forth Valley Royal Hospital, Larbert, FK5 4WR
Hourly Rate: £14.22 plus excellent benefits (enhancement for weekend shifts)
Schedule: Fixed Term Contract 6-months, Part-time, 20 hours per week, working 5 days over 7 with 4-hour shifts between 7am and 8pm
Ready to impact a better future?
As a Retail Catering Assistant in our Health team, you'll help deliver a high-quality catering service for patients, visitors, and colleagues, ensuring excellent customer service, safe food preparation, and a welcoming environment across hospital retail outlets.
Our work touches lives every day. In this role, you'll help create a positive experience for everyone who visits the hospital by providing fresh food, maintaining high hygiene standards, and supporting a service that people can rely on. Your contribution will help us make a positive impact on communities while supporting healthcare environments that put care and trust at the heart of everything they do.
What you'll do as a Retail Catering Assistant
- Provide a friendly, courteous, and efficient catering service to patients, visitors, and colleagues.
- Prepare and serve food and beverages to agreed quality, safety, and presentation standards.
- Operate tills and handle cash accurately, following all cash handling procedures.
- Maintain high standards of food safety, hygiene, and cleanliness, including cleaning equipment, work surfaces, and floors.
- Support retail sales by promoting offers and helping maximize revenue opportunities.
- Store and rotate stock correctly, minimizing waste and ensuring products remain fresh and available.
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- Experience delivering excellent customer service in a catering, hospitality, or retail environment.
- Able to follow food safety, health and safety, and hygiene procedures consistently.
- Strong communication skills with the ability to interact positively with a wide range of people.
- Flexible and reliable, with the ability to adapt to changing priorities and support different retail functions.
- A team player who shows care, empathy, and professionalism, particularly within a healthcare setting.
What we offer
- 25 days' holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritize your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme:
Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box:
We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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