Focal Systems
Retail Consultant - UK
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Retail Consultant - UK
Retail Consultant (Full-time, salaried) – Focal Systems
Type, Sector & Location
- Role: Full-time, salaried employment
- Sector: Retail and Retail Technology
- Posting: Remote in the UK, with 50%–75% travel to customer sites (predominantly UK, + opportunities for international projects)
Salary & Benefits
- Base Salary: £50,000–£65,000
- Additional Earnings: On-target bonuses + stock options
About Focal Systems
Focal Systems is an innovative Silicon Valley startup pioneering AI-powered retail solutions to automate and optimise brick-and-mortar retail using deep learning and computer vision.
Already deployed at scale with leading global retailers, we’re rapidly expanding and seeking passionate, results-driven talent to join our UK/European team. Ideal candidates are smart, creative, and driven, eager to learn, collaborate, and build a long-lasting impact inside a fast-growing company.
About the Role
We’re looking for a results-driven Retail Consultant to join our Retail Consulting Organisation, ensuring our retail partners receive unbeatable day-to-day support and maximise the ROI on their Focal technology partnership.
Key responsibilities include:
- Onboarding new and existing retail clients
- Adopting best practices
- Driving customer success and satisfaction
- Acting as both strategic advisor and bridge between retailers and our Focal team
Core Responsibilities
Maximising Customer Utilisation
- Design and execute exceptional onboarding experiences for Focal customers
- Analyse their operational processes and adoption roadblocks, removing barriers to success
- Ensure customers fully embrace and leverage the potential of our technology
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Increasing Customer Satisfaction
- Act as customer champion, proactively addressing challenges and priorities to influence Focal’s product roadmap
- Travel to Focal-enabled stores, engaging withsite teams to strengthen long-term adoption
- Facilitate collaboration across Focal’s teams to deliver optimal outcomes for retailers
Demonstrating Measurable ROI
- Advise customers on best practices, goal alignment, and implementation strategies
- Monitor and analyse store performance, providing data-driven recommendations to drive tangible, measurable growth
- Contribute to quantifying the benefits of Focal solutions for each client
What You Need to Succeed
Experience & Qualifications
- Education: Bachelor’s degree or equivalent experience
- Preferred Experience:
- Mid/senior roles in retail (grocery preferred)
- Direct involvement in digital transformation or process improvement
- OR 5+ years in retail tech, including positions like customer success, account management, consulting, project management, change management, onboarding, or training
Skills & Attributes
- Communication & Stakeholder Management: Ability to build trust with all levels of clients and internal teams
- Strategic Mindset: Proven research and problem-solving skills, paired with a high intellectual curiosity
- Startup Energy: Adaptable, proactive, and motivated to thrive in a dynamic, high-paced environment—managing multiple priorities independently or as part of a team
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Additional Requirements
- Willingness to travel regularly to customer sites
- Availability for international projects as needed
- Work proficiency in other European languages (a major plus)
Why Focal Systems?
Why It’s Worth Joining Us
We cultivate a customer-centric, ambitious culture where every contribution directly impacts our mission: transforming retail with advanced AI. As part of our growing team, you’ll have the chance to:
Shape the Future of Retail Tech
- Work hand-in-hand with global AI and computer vision solutions
- Influence the course of digital transformation in brick-and-mortar retail
- Grow alongside a smaller, agile team with significant room for career progression
Collaborate with Innovative Retailers
- Engage with the world’s most cutting-edge retailers, tackling high-impact challenges
- Operate within an elite professional ecosystem filled with resources and opportunities for advancement
Care & Benefits
Here’s how we demonstrate our commitment to our people:
- Competitive Salary ($50,000–$65,000) + Stock Options
- Generous Leave Policy (+ Parental Leave)
- Personalised Learning & Development Budget
Join us in revolutionising retail—become part of a mission with endless potential.
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Jessica, London
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