Blue Cross UK
Retail Cover Supervisor (Zero Hours) - Cheltenham
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Application Deadline
7 July 2026
Role Overview
- Title: Zero Hours Cover Supervisor
- Department: Fundraising, Comms & Engagement (Charity Shop)
- Location: High Street, Cheltenham
- Contract: Zero Hours
- Compensation: £14.24 per hour (including holiday pay)
About the Role
The charity shop is looking for a Zero Hours Cover Supervisor to create a welcoming space full of bargains, customer engagement, and a vibrant atmosphere!
Customer service is central to this role—you’ll ensure every visitor (human or animal) feels at home in a friendly, inviting, and busy but supportive environment. Your responsibility will include championing Blue Cross, sharing their mission to support pets and people.
Key Responsibilities
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Customer experience:
- Deliver exceptional service, ensuring patrons feel valued (four-legged welcome included!).
- Champion Blue Cross and their work through engagement during interactions.
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Retail operations:
- Drive Gift Aid signups to boost fundraising.
- Process donations efficiently and accurately.
- Price items strategically to maximise sales and raise funds.
- Maintain a shop floor that is organised, safe, and attractive—including eye-catching window displays, tidy stock, and well-presented rails/shelves.
- Ensure the new mini hub stock area is well-presented and inviting.
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Volunteer support:
- Supervising, motivating, and supporting volunteers in day-to-day operations.
- Foster a positive, energetic, and team-focused environment.
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Community participation:
- Actively engage with local events to strengthen community ties.
This role is ideal for someone with retail experience, particularly in management, who enjoys variety and thrives in a community-driven, fast-paced, yet friendly setting.
Hours will vary based on shop demand due to the zero-hours contract.
Requirements
You’ll have:
- Previous retail experience, including supervisory or management experience.
- A knack for customer service, whether dealing with wandered-in shoppers or volunteers.
- Flexibility and adaptability to accommodate shifts as needed (varied hours, quick responses).
- Motivational and practical skills—organised, hands-on, and enthusiastic.
- Sense of humour to keep the shop atmosphere lively and fun.
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No two days will be the same in this shop—are you ready to roll up your sleeves, make a difference, and have fun doing it?
Benefits of Working at Blue Cross
Blue Cross values their people and rewards their commitment with a generous benefits package:
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Wellbeing support:
- Programmes for mental health and physical wellbeing.
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Health perks:
- Free 24/7 GP access through MetLife, including support for you and your family (private prescriptions included).
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Pension scheme with employer-matched contributions for enhanced savings.
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Charity discounts:
- Access to store discounts across multiple retail partners.
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Purposeful work:
- Join a team that enables you to make a tangible difference every day. Blue Cross thanks their staff for always being remarkable.
For more details, visit the ‘Why work for us’ page on our website.
How to Apply
Complete the online application by 7 July 2026. Note: The vacancy may close early if applications exceed expectations. Click [Apply button] when prompted.
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