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Retail Crew
Retail Assistant (Customer Experience & Commercial) – Covent Garden
About the Role
This role is your opportunity to bring Finisterre’s mission, values and approach to life. As a dedicated part-time team member, you will work alongside a passionate community to deliver exceptional customer service and contribute to the success of our store in Covent Garden.
Key Responsibilities
Customer Experience
- Create an engaging and authentic customer relationship by sharing genuine experiences, personal interests, and a passion for adventure.
- Clearly communicate Finisterre’s Product of the Day (POD) (or equivalent marketing initiatives) through your own experience and technical knowledge.
- Maintain openness, honesty, and integrity in all interactions to deliver a high standard of customer service.
- Build a loyal customer base and nurture positive relationships within the Finisterre community, championing the store as a community hub—both through in-store events and external engagement.
Commercial
- Contribute to sales targets and KPIs by embracing commercial challenges and fostering a solution-focused, positive attitude.
- Exceed customer expectations to maximise sales through an effective multi-channel shopping experience.
- Support the timely execution of launches, promotions, and campaigns in-store.
- Monitor and contribute to commercial success by identifying opportunities across all channels.
Operations
- Ensure visual merchandising and presentation guidelines are followed to enhance store appeal and conversion rates.
- Maintain high security standards through vigilance on the shop floor and strict adherence to security protocols.
- Follow all health and safety policies and procedures strictly.
- Maintain a high standard of housekeeping in both front and back-of-house areas.
- Monitor stock levels and ensure the shop floor is fully stocked through efficient use of replenishment systems.
- Identify operational improvements and propose better, more efficient practices, sharing feedback with store management.
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People
- Actively collaborate with the team, offering support and fostering positive working relationships.
- Take personal responsibility for development, seeking opportunities for growth through both internal and external methods.
- Adhere to all company policies, procedures, and Finisterre’s core values.
Person Spec
To apply for this role, you will bring:
- A shared love for outdoor adventure, the sea, and sustainability, and a passion to protect the environment.
- A strong connection to people—outgoing, approachable, and enthusiastic—with a natural ability to build rapport and relationships.
- Self-motivation and a willingness to take initiative, including stepping up for new or ad hoc tasks.
- Prior experience in a customer-focused retail role.
- Strong customer service skills, with a proven ability to exceed expectations.
- Basic understanding of retail operations, merchandising, and stock management.
⚠️ Important: Candidates must have permission to work in the UK by the start of employment. We are unable to sponsor overseas applicants.
What You’ll Receive
Finisterre offers a part-time, permanent contract with a residential store role in Covent Garden, along with a competitive hourly wage of £14.80.
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But it’s more than just a job—it’s an opportunity to grow with a forward-thinking, socially committed business. We provide:
📅 25 days annual leave, plus up to 8 extra UK bank holidays (prorated for part-time employees). ⏳ Additional holidays for length of service. 👤 Birthday day off. 🤝 Up to 3 days paid volunteering*, where we’ll support your local community or causes. 💰 Discretionary company bonus scheme, based on performance. 💳 Nest pension scheme for long-term financial security. 🛍️ Life-changing 60% product discount for personal and gifting use. 🎁 30% friends & family discount. 👶 Enhanced family leave policies for new parents. 🏥 Life assurance and wellbeing support, including an employee assistance programme, virtual GP access, digital gym membership, and a range of specialist perks. 🚴 Cycle to work scheme, eye tests, counselling services, and regular wellness activities (e.g., yoga, mindfulness sessions). 🎉 Regular team and company social events, plus eking from our B Corp partners. 📚 Access to an online Learning Library and company-wide training sessions, delivered by internal and external experts.
🌊 Sea Tuesday – a companywide team meeting to connect, innovate, and focus on our values.
We’ll hold occasional interviews starting immediately—apply as early as possible, as the role may close before the advertised closing date.
🌟 We celebrate difference and encourage diversity, inclusivity, and authenticity in our workplace.
Closing Date: 30 June 2026
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