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Retail Crew
Retail Assistant – Cardiff (Finisterre)
KEY RESPONSIBILITIES
Customer Experience
- Create an engaging customer relationship through sharing genuine experience, personal interests, and a passion for adventure.
- Authentically communicate the unique value of Finisterre products by leveraging personal experience and technical knowledge.
- Maintain openness and honesty in all customer interactions, taking appropriate action to ensure high standards of service.
- Build a loyal customer base and foster positive relationships within the Finisterre community, acting as a community hub both in-store and externally through events.
Commercial
- Support the store’s commercial success by meeting sale targets and KPIs with enthusiasm and adaptability.
- Exceed customer expectations and maximise sales potential through effective management of multi-channel offerings.
- Ensure timely execution of store launches, promotions, and campaigns.
Operations
- Optimise conversion rates by adhering to visual merchandising and presentation guidelines.
- Uphold high security standards through service and floor awareness, ensuring all security protocols are followed.
- Comply with all health and safety policies at all times.
- Maintain a high standard of housekeeping in both front-of-house and back-of-house areas.
- Keep the shop floor fully stocked using efficient replenishment systems.
- Contribute to operational improvements by identifying and suggesting more efficient practices.
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People
- Actively collaborate with the team, offering support and fostering positive relationships.
- Take responsibility for personal development, actively seeking opportunities for improvement both internally and externally.
- Uphold all current company policies and procedures.
WHAT YOU’LL BRING TO FINISTERRE
You bring:
- A passion for the sea and advocacy for sustainability, aligning with Finisterre’s values and desire to protect the planet.
- A people-centric mindset—genuine enjoyment in engaging with customers, a natural outgoing persona, and ability to work both independently and as part of a team.
- A positive, fun, and dynamic approach to all tasks.
- Strong self-motivation, proactivity, and commitment to development.
- Flexibility to take on new tasks as needed.
- Previous experience in a customer-focused role.
- A strong understanding of exceptional customer service and retail operations.
Important: Candidates must have the legal right to work in the UK. Finisterre is not able to sponsor overseas workers.
WHAT YOU’LL RECEIVE FROM FINISTERRE
Role Details
- Part-time, permanent contract in Cardiff
- Hourly wage: £13.45
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Benefits & Support
A rewarding workspace and culture at a fast-growing, B Corp-certified brand with a meaningful mission. Perks include:
- 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for part-time).
- Additional holidays for length of service.
- Birthday day off.
- Up to 3 days of paid volunteering to support communities and causes.
- Discretionary performance bonus.
- Pension scheme with Nest.
- 60% product discount (personal and gift use).
- 30% Friends & Family discount.
- Enhanced Family Leave policies.
- Life assurance and access to an online wellbeing platform, including:
- Employee Assistance Program.
- Virtual GP appointments.
- Digital gym access.
- Counselling and cycle-to-work benefits.
- Regular wellbeing activities, company and team social events.
- Access to discounts from B Corp partners.
- Online Learning Library and company-wide training sessions.
- ‘Sea Tuesday’ company-wide meetings.
- And more!
Closing Date
Interview process begins as applications come in—apply early as the role may close sooner than advertised.
Diversity & Inclusion
Finisterre is committed to promoting diverse and inclusive teams, celebrating uniqueness and fostering a culture where everyone can be themselves.
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