VodafoneThree
Retail Customer Advisor (Belfast Forestside) - 37.5 hours
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Retail Customer Advisor (Belfast Forestside) - 37.5 hours
Three Retail Customer Advisor
Location: Unit 15C, Forestside Shopping Centre, Belfast, BT8 6FX
Salary: £13.72 per hour + on-target bonus of 15% (paid monthly based on store performance)
Working Hours: 37.5 hours (across 5 days per week, including weekends)
Who We Are
We’re here to build a network the UK can count on—connecting people, places, and potential. No matter your background or how you access technology, we believe everyone deserves equal chance to stay connected. Through VodafoneThree, that future is being shaped today.
Beyond delivering the UK’s best network, we’re closing the digital divide, empowering communities, and driving meaningful progress. We foster an inclusive workplace where diversity is celebrated, and every voice is valued—whether it’s about teamwork, customer service, or building a better future together.
You’ll join a team that truly cares—for one another, our customers, and the positive difference we create. From day one, you’ll feel welcome, valued, and encouraged to bring your authentic self to work.
Why VodafoneThree?
Join us to be at the heart of meaningful change—building responsibly, investing sustainably, and creating lasting opportunities. With £11bn invested in 5G and digital infrastructure, your work will directly impact businesses, services, and communities across the country.
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You’ll tackle real-world challenges with a role that drives real impact, no matter where you are. Our pace is driven by progress, and we’re just getting started.
We’re proud of what we’ve achieved, but our ethos goes beyond retail: Our Retail Customer Advisors ensure our stores operate with first-class service excellence.
Job Description
As a Retail Customer Advisor at Three UK, you’ll be instrumental in understanding and fulfilling each customer’s unique needs. Your passion for customer service and knowledge of our products will help us exceed expectations—while collectively hitting sales targets.
Key Responsibilities
- Customer Engagement
- Enhance the customer journey through meaningful, positive interactions.
- Service Excellence
- Deliver exceptional experiences by personalising our innovative products.
- Performance Enhancement
- Achieve store Key Performance Indicators (KPIs), driving sales and meeting goals.
- Solution Efficiency
- Offer personalised support for mobile/network inquiries, ensuring ** prompt resolutions**.
Qualifications
We look for individuals who inspire customers by turning technology into life-enhancing moments. No prior expertise needed—we provide full training. What truly matters:
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Key Qualities
✔ Customer-Focused: A drive to deliver outstanding service and meet diverse needs. ✔ Team Collaboration: Ability to thrive in a collaborative workplace. ✔ Problem-Solving: Creativity in addressing customer challenges with willingness to learn.
Benefits
We empower you to grow as an individual and a professional, offering:
- Competitive package: Competitive pay + on-target bonus (15% of salary).
- Flexible perks: Up to 31 days off plus holiday pay, personalised benefits (discounts, vouchers, pension).
- Career Development: Learning & training tools to expand your expertise.
What Matters to Us
At Three, we prioritise Accessibility: If you require adjustments during your interview—extra time, interpretation, or assessor support—please contact your recruiter or email jobs@three.co.uk. Let’s ensure you perform at your best.
While AI tools may assist candidates in preparing submissions, our focus lies on your authentic skills, experiences, and personality. We urge you to stay true to yourself—displaying creativity, emotional intelligence, and the human touch that AI can’t replicate.
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