Three UK
Retail Customer Advisor (Belfast Forestside) - 37.5 hours
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Retail Customer Advisor (Belfast Forestside) - 37.5 hours
Retail Customer Advisor – Three UK
Location
Unit 15C, Forestside Shopping Centre, Belfast, Belfast, United Kingdom, BT8 6FX
Compensation & Workspace
- Salary: £13.72 per hour
- Bonus: Up to 15% on-target bonus, paid monthly based on store performance
- Hours: 37.5 hours per week over 5 days (including weekends)
About Three
We’re building a network the UK can count on—connecting people, places, and potential. Whether you live in the heart of the city or the countryside, we believe everyone deserves equal access to connectivity. Our mission?
- Build a future where technology transforms everyday moments.
- Close the digital divide and empower communities.
- Create a workplace where difference is celebrated, and every voice matters.
You’ll join a team that thrives on care, collaboration, and shared purpose. Here, you’ll be welcomed, valued, and encouraged to bring your full, authentic self to work.
When you join VodafoneThree, you’re at the centre of real change. We’re not just expanding connectivity—we’re reshaping what a connected nation can be.
With £11bn invested in 5G and digital infrastructure, your role will support critical services and businesses across the UK. Fast-paced but purposeful, your work will deliver meaningful impact.
About the Role
As a Retail Customer Advisor at Three UK, you’ll be pivotal in creating unparalleled customer experiences. You’ll master our products, engage with customers meaningfully, and drive sales—turning every interaction into an opportunity for connection.
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Get ready to own where your career goes: Three invests in your growth, equipping you with tools for learning, development, and innovation—so you can flourish and become your best self.
Key Responsibilities
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Customer Engagement: Deliver meaningful, inspiring interactions that leave customers feeling valued, heard, and satisfied.
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Service Excellence: Use your knowledge of Three’s innovative products to tailor and promote solutions. Aim to create exceptional experiences that align with our brand’s leading standards.
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Performance Enhancement: Drive sales growth and exceed individual/team KPIs, while contributing to store success.
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Solution Efficiency: Provide personalised troubleshooting for mobile/network queries, delivering quick, effective resolutions to enhance customer satisfaction.
What We’re Looking For
We’re searching for individuals eager to wow customers—people who see how technology can transform lives every day.
Key qualities include:
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Customer Focus: Passion for exceptional service and the ability to uncover and meet unmet needs.
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Team Collaboration: Willingness to thrive in a cohesive, energetic team environment, fostering growth and positivity for all.
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Problem Solving: Resourceful, adaptable, and proactive in resolving challenges—with enthusiasm, not hesitation.
No prior tech expertise needed. Full onsite training ensures you’ll master our products over time. What matters most is your ambition to learn, willingness to grow, and eagerness to connect.
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Culture & Career Growth
We foster a workplace where belonging is intentional, and your uniqueness is your strength. Here, you’ll find:
- Support and investment: Careers that grow with you.
- Development opportunities: From soft skills to leadership, your learning is empowered.
- A community that shapes each other: Colleagues who inspire, as much as you inspire others.
What We Offer
We care about your success, Inside and out:
- Competitive pay and up to £15% on-target bonus.
- Up to 31 days’ annual leave + 2 additional bank holidays.
- Personalised benefits—shape your rewards with discounts, vouchers, a pension plan, fitness perks, and more.
- Tailored learning & development, from skills to confidence-building programs.
Need to Know
Accessibility & Inclusion
Everyone deserves equal opportunity to explore roles that align with skills. In partnership with our Diversity & Inclusion (D&I) Networks, we provide tailored support: extended breaks, assistive technology, interpreters—or anything that ensures a fair recruitment experience. Request adjustments at [email protected] or directly through your recruiter during your journey.
AI & Authenticity
We use AI from time to time to streamline our process. But what we want to see in you is yours: your personality, creativity, and true potential. Your own ideas—not polished algorithmic versions—will shine. We’re looking for authenticity.
#VodafoneThree
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