Three UK
Retail Customer Advisor (Gloucester) - 12 hours
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Retail Customer Advisor (Gloucester) - 12 hours
Three Retail Customer Advisor
📍 Location: 2 Eastgate Street, Gloucester, United Kingdom, GL1 1PA
💰 Salary: £13.72 per hour + an on-target bonus of 15% (paid out monthly) 👔 Working Hours: 12 hours across 2 to 3 days per week, including weekend shifts on rotation
Who We Are
We’re VodafoneThree, building the UK’s most connected future. Our mission is to:
- Connect people and communities, ensuring everyone has equal access to opportunities.
- Close the digital divide, empowering communities through technology.
- Foster an inclusive culture where every individual feels valued, heard, and safe to be their authentic self.
You’ll join a team that cares deeply—about each other, customers, and the future we’re shaping together. Expect welcome, growth, and purpose from day one.
Why VodafoneThree?
By choosing us, you’re joining a force for positive change:
- Sustainable impact: Your work contributes to £11bn invested in 5G infrastructure, driving progress in businesses and communities.
- Real challenges, real impact: Work across the UK to redefine what connectivity means for each corner of our nation.
- Dynamic environment: Agile, fast-paced, and committed to continuous learning—we move forward together.
- A human-first culture: More than just a store—we’re a community built on people, where loyalty is earned, not just demanded.
Job Description
As a Retail Customer Advisor at VodafoneThree, you’ll be the face of our brand, delivering exceptional service and innovation every single day. Your role is pivotal:
- Understand and fulfil every customer’s unique needs, transforming their experience through personalised interactions.
- Drive sales targets by leveraging your passion for our products and a commitment to exceeding customer expectations.
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Key Responsibilities:
- Customer Engagement: Craft meaningful journeys that leave customers delighted and valued.
- Service Excellence: Showcase and tailor our cutting-edge products/services to create memorable experiences.
- Performance Enhancement: Hit personal and store KPIs, contributing to a high-performing team.
- Solution Efficiency: Quickly and effectively resolve customer queries, ensuring immediate and tailored satisfaction.
Requirements
We’re seeking ambitious individuals who can: ✔ Deliver exceptional service: Your customers should leave “wowed” by how technology enhances human moments. ✔ Collaborate with passion: Work seamlessly in a team to foster a positive, high-energy environment. ✔ Problem-solve swiftly: Stay resourceful in troubleshooting challenges for customers.
No prior product knowledge required! Full training will prepare you—your ambition, adaptability, and drive matter most.
Investment in You
At Three, we nurture talent. With you, we offer:
- Ongoing development: Skill-building and confidence-beating tools to progress your career as a Customer Advisor and beyond.
- A supportive culture: You’ll thrive in an environment where diversity, creativity, and growth are prioritised.
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What We Offer
We reward your contributions with: 💸 Competitive pay + bonuses (15% on-target earnings linked to your store’s performance). 📅 Flexible leave (~31 days off + 2 paid bank holidays). 🎁 Personalised benefits, including:
- Discounts & vouchers
- Pension plans
- Fitness & well-being support 🚀 Ambitious career growth through robust learning & development programmes.
Diversity & Inclusion
Everyone deserves access to opportunity. During your journey with Three:
- If you require reasonable adjustments (e.g., assessement accommodations, sign language interpretation), contact your recruiter or email [email protected].
- Meet our Talent, Diversity & Inclusion teams, who partner with our DEI Networks to ensure accessibility and fairness.
Authenticity Matters
We recognise the role of AI in job prep. Your interview is yours alone:
- Use your unique skills and stories to tell your truth.
- We seek personality, creativity, and genuine potential—not AI-trimmed answers.
- Join us to be your authentic best self.
Join Us
#VodafoneThree #LI-Onsite
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