Three UK
Retail Customer Advisor (Kilmarnock) - 20 hours
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Retail Customer Advisor (Kilmarnock) - 20 hours
Three Retail Customer Advisor
Location 6 King Street, Burns Mall Shopping Centre, Kilmarnock, United Kingdom, KA1 1LL
Salary & Working Hours £13.72 per hour + 15% on-target bonus (paid out monthly based on store performance) 20 hours per week, across 4 days, including weekends
About Vodafone Three
We’re a network the UK can count on, connecting people, places, and potential.
- Closing the digital divide – Ensuring everyone has fair access to connectivity
- Empowering communities – Driving meaningful progress through innovation
- Belonging – A workplace where diversity is celebrated, and everyone feels safe to be their authentic self
Join a team that genuinely cares—about each other, our customers, and the future we’re shaping together.
Why Vodafone Three? Join us to build a more connected future—at pace and with purpose.
- Investing £11bn in 5G and digital infrastructure to transform businesses, services, and communities
- Making an impact in every corner of the nation
- Ongoing learning & development to help you grow professionally
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Job Description
As a Retail Customer Advisor, you’ll be at the heart of our store, delivering exceptional service to meet individual customer needs.
Key Responsibilities
- Customer Engagement:
- Create meaningful, positive experiences for every customer.
- Service Excellence:
- Tailor and promote our cutting-edge products and services effectively.
- Performance Enhancement:
- Drive sales and meet Key Performance Indicators (KPIs) as part of the team.
- Solution Efficiency:
- Resolve customer queries (mobile/network-related) quickly and accurately.
Qualifications & Skills
We’re looking for ambition and passion—No prior technical knowledge required, as full training will be provided.
You Will Have:
✅ Customer-focused mindset – A genuine drive to exceed expectations and build trust. ✅ Team player – Thrives in a collaborative, high-energy environment. ✅ Problem-solving skills – Proactive, creative, and resourceful in addressing challenges. ✅ Don’t be afraid to learn – Eager to grow and contribute beyond expectations.
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Benefits & Support
What We Offer:
🔹 Competitive rewards – £13.72/hour + 15% bonus, flexible hours (20 hrs/week) 🔹 Generous time off – Up to 31 days/pay period, plus British Bank Holidays 🔹 Personalised benefits – Choose from industry-leading discounts, vouchers, and perks 🔹 Career growth – Tailored learning opportunities to help you advance your role 🔹 A supportive workplace – An inclusive culture that empowers your well-being
About the Application
We’re committed to fairness and will assist with reasonable accommodations during interviews, such as:
- Extended time/breaks
- Sign language interpreters
- Assistive technology
Contact your recruiter or email supporting-orientation@vodafône.com if you require accommodations.
Authentic to your best self – We don’t assess with AI in interviews. Our goal is to connect with your personality and creativity. Bring your unique story forward.
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