VodafoneThree
Retail Customer Advisor (Kilmarnock) - 20 hours
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Retail Customer Advisor (Kilmarnock) - 20 hours
Retail Customer Advisor Position at VodafoneThree
Location: 6 King Street, Burns Mall Shopping Centre, Kilmarnock, UK (KA1 1LL)
Salary: £13.72 per hour + monthly 15% on-target bonus based on store performance
Working Hours: 20 hours per week across 4 days, including weekends
About VodafoneThree
We’re committed to building an inclusive network where everyone can connect, no matter their background or location. Our mission is to close the digital divide, support communities, and reimagine a connected nation. We foster a workplace that values diversity, encourages personal growth, and prioritises authenticity.
About the Role: Retail Customer Advisor
As a Retail Customer Advisor, you’ll deliver exceptional service to customers by understanding their needs and promoting our innovative products—all while working towards hitting sales targets as a collaborative team.
Key Responsibilities
- Customer Engagement: Deliver memorable interactions that leave customers feeling valued
- Service Excellence: Provide tailored guidance for our advanced products and mobile services
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales
- Solution Efficiency: Quickly resolve general mobile and network enquiries with personalised solutions
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Essential Qualities
- Customer-Focused: Enthusiasm for delivering exceptional service and understanding customer needs
- Team Collaboration: Ability to contribute to a positive, high-performing team environment
- Problem-Solving: Proactive and resourceful in handling customer challenges
Training: Comprehensive support provided with no prior knowledge required—ambition and a willingness to learn is everything.
Why Join VodafoneThree?
Impact: Help shape a connected future through responsible investments in 5G and digital infrastructure Career Growth: Invested in learning & development with opportunities to innovate and collaborate Culture: A workplace that values belonging, fosters creativity, and encourages your authentic self
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Benefits
- Competitive £13.72 per hour + 15% monthly bonus
- Up to 31 days off (plus 2 bank holidays)
- Personalisable benefits including:
- Discounts & vouchers
- Pension plan
- Inclusive culture committed to supporting your health and well-being
Diversity & Inclusion
We’re committed to accessibility and providing any reasonable adjustments during the recruitment process to help you thrive. Contact jobs@three.co.uk or your recruiter if you require support (e.g. extended interview time, assistive tech).
Authenticity Matters
While AI tools may help refine applications, we prioritise seeing your true personality, creativity, and skills through conversations and interviews. Your authentic self awaits! #VodafoneThree
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