VodafoneThree
Retail Customer Advisor (Lowestoft) - 20 hours
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Retail Customer Advisor Role
Location: 73 London Rd North, Lowestoft, United Kingdom, NR32 1LS
Salary: £13.72 per hour + 15% on-target bonus, paid monthly based on store performance Working Hours: 20 hours per week, over 4 days (including weekends)
About VodafoneThree
We’re building the UK’s best network—connecting people, places, and potential to ensure everyone, no matter their background or means, has the chance to stay connected.
We thrive on diversity of thought, fostering a workplace where every voice is heard and every individual feels valued. Our mission? Closing the digital divide, empowering communities, and redefining what it means to be a connected nation.
With £11bn invested in 5G and digital infrastructure, your role has real impact. We move at pace because the future we’re building requires urgency and continuous learning.
As a Retail Customer Advisor, you’ll help deliver first-class service, shaping every interaction into a positive, transformative experience for our customers.
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The Role
As a Retail Customer Advisor, you will engage with customers, solve their challenges, and help drive sales for Three UK. No prior technical knowledge is required—just ambition, energy, and a customer-focused mindset. Full training is provided.
Key Responsibilities
- Customer Engagement: Deliver exceptional service through personalised interactions, ensuring customers feel valued and empowered.
- Service Excellence: Tailor and promote our cutting-edge products and services to meet unique customer needs.
- Performance Enhancement: Achieve personal and store KPIs by hitting sales targets and contributing to team success.
- Solution Efficiency: Provide prompt, impactful resolutions for mobile/network enquiries, ensuring customer satisfaction.
Requirements
We’re looking for passionate individuals who can bring technology to life in meaningful ways.
Key Qualities:
- Customer-Focused: A strong drive to deliver exceptional service and meet customer needs.
- Team Collaborator: The ability to work collectively in a high-performing, supportive environment.
- Problem-Solver: Proactive and resourceful in overcoming challenges—training will equip you with technical knowledge.
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What We Offer
We invest in our people, offering:
- Competitive pay (£13.72/hour + performance bonus)
- Up to 31 days’ holiday plus 2 extra bank holidays
- Personalised benefits, including:
- Discounts/vouchers
- Pension scheme
- DEI support
- Career development opportunities
- Workplace culture that prioritises inclusivity, growth, and well-being
Why This Matters
Technology should transform lives—here, it’s your chance to make that happen. Join us in building a more connected future, where everyone belongs.
#VodafoneThree
Apply now for a role where your contributions mean the world.
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