Three UK
Retail Customer Advisor (Manchester Arndale) - 12 hours
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Retail Customer Advisor (Manchester Arndale) - 12 hours
Retail Customer Advisor
Location: 27 Market Street, Manchester, United Kingdom, M1 1WR Salary: £13.72 per hour + 15% on-target bonus (paid monthly based on store performance) Contract: 12 hours across 2–3 days per week (including weekends)
Who We Are
We’re VodafoneThree, passionate about building a better-connected UK where everyone can thrive.
- Empowering communities by bridging the digital divide
- Driving inclusion with a workplace where diverse perspectives are valued, and everyone belongs
- Creating a pioneering network, supported by £11bn in 5G and digital infrastructure investments
- Inspiring bold stoichiasts enthusiastic about cutting-edge technology and exceptional commerce
Your dedication to customer experience, adaptable problem-solving, and brims with imagination will elevate society.
The Role & Why It Matters
As a Retail Customer Advisor, you’ll champion Three UK’s mission by:
- Providing exceptional service tailored to each customer
- Driving sales productivity and performance
- Transforming interactions into manifest learning experiences
We’re not just retailers—we’re architects of a connected nation.
Key Responsibilities
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Enhance Customer Journey
- Build meaningful interactions through active listening and empathy
- Create a store visit every customer will value, remember, and return for
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Deliver Service Excellence
- Promote and explains key products services (knowledge provided via robust training)
- Provide personalised solutions for mobile shoppers with network.nwave enquiries
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Meet Core KPIs
- Achieve seasonal sales targets as part of a top-performing team
- Always prioritise exceptional customer experiences alongside quantifiable results
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Collaborate & Thrive
- Contribute to a safe, supportive team culture where every opinion matters
- Adapt quickly while growing personally and professionally
Key Qualities & Requirements
proactive, solution-focused and excited to deliver outstanding service.
What You’ll Bring (Pre-Training!)
- Customer Obsessed: Your passion for exceeding expectations will earn you (and us) positive word-of-mouth
- Resilient Collaborator: Ability to innovate within a team and thrive in fast-paced environments
- Problem Solver: Commitments to turning challenges into opportunities
- Human-to-Human Engagement: Exceptional relational skills with both multi-product customers and self-confident teams
Get help with your application
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About the Training
Our comprehensive training ensures you’ll gain expert knowledge on our products, services, and business goals—so your focus remains on performance and enthusiasm.
Investing in You
We know you thrive when supported. Join Three and get:
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Financial Growth
- Competitive pay and a 15% performance bonus tied to store targets*
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Work-Life Fit
- Up to 31 days annual leave + 2 bank holidays
- Flexible 12-hour shift patterns over 2-3 days/week
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Career Vault
- Bespoke opportunity discovery based on ESIA more advanced education qualifications
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Inspirational Workplace
- Luckily a tea room (togetherness NS!) holiday bonus pay
- Access to learning? especially groups to improve skills right from login
Your Equality, Your Terms
Everyone deserves support. During recruitment:
- Adjustments or accommodations can be arranged—discuss directly with our recruiter via [email protected]
- Let insights, creativity, and pure authenticity shine through! Our algorithms’ on sharing information but we overly value genuine person.
#VodafoneThree
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