Three UK
Retail Customer Advisor (Rushden Lakes) - 30 hours
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Retail Customer Advisor (Rushden Lakes) - 30 hours
Job Title: Retail Customer Advisor
Three Retail Customer Advisor Location: Unit GS08, Rushden Lakes, Rushden, United Kingdom, NN10 6FH
Salary: £13.72 per hour + on-target bonus of 15%, paid out monthly based on store performance Working Hours: 30 hours per week, spread across 5 days, including weekend shifts (rotation basis)
About Three UK
We’re here to build a network the UK can count on – one that connects people, places, and potential. Our mission is clear: to ensure everyone, regardless of background or circumstances, has equal access to connectivity and opportunity.
At Three, we stand for more than just a mobile network:
- Closing the digital divide
- Empowering communities
- Driving meaningful progress for all
Our Culture
Belonging starts with us. We create an inclusive workplace where different perspectives thrive, voices are heard, and every employee feels safe, valued, and encouraged to be their authentic self.
Join a team that genuinely cares—about their colleagues, about customers, and about the future they’re building together. From the first day, you’ll be welcomed, supported, and empowered to contribute your whole self.
Why Choose Three?
By joining us, you’ll be at the heart of change—shaping a connected, sustainable future for Britain. Through investments of £11bn in 5G and digital infrastructure, your work will impact businesses, services, and communities across the country.
Here’s what you’ll gain:
- A role with real impact, solving challenges at the forefront of technology
- Growth opportunities in a dynamic and forward-thinking environment
- The chance to belong to a company redefining connectivity for the better
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We don’t just sell products—we deliver exceptional experiences. As a Retail Customer Advisor, you’ll be part of a team that shapes how our stores operate, ensuring every customer interaction sets new standards for service.
Job Description
As a Retail Customer Advisor at Three UK, your role is pivotal in shaping the customer experience.
Key Responsibilities
- Customer Engagement: Build lasting positive impressions by delivering meaningful, personalised interactions that make customers feel valued.
- Service Excellence: Showcase our innovative products and services with care and enthusiasm, tailored to each customer’s unique needs.
- Performance Driven: Achieve store and personal kpis by driving sales and meeting performance targets as part of a collegiate team.
- Problem Solving: Deliver prompt, personalised solutions for general mobile or network enquiries, ensuring swift and effective resolutions.
Requirements & Qualities
We’re looking for genuinely customer-focused individuals who are passionate about what we do. No prior experience with our products or services is required—ambition, drive, and a desire to learn are what matter most.
Key qualities include:
- A strong passion for exceptional customer service, with the ability to anticipate and meet varied customer needs.
- The ability to collaborate effectively with colleagues to create a supportive, high-performing team environment.
- A proactive and resourceful approach to resolving customer challenges efficiently.
- A willingness to learn and adapt quickly in an ever-evolving industry.
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At Three, we believe in investing in talent and growth. You’ll receive full training so you can thrive in your role.
Developing Your Career
We’re committed to long-term success and offer:
- Ongoing learning and development opportunities to build expertise and confidence
- Guidance and support to help you grow beyond your role as a Customer Advisor
Benefits & Work-Life Balance
At Three, people are our top priority. We strive to support your well-being and career goals through:
- Competitive pay: Base salary + performance-based bonuses
- Generous time off: Up to 31 days of paid leave, plus two bank holidays
- Freedom to customise benefits: Choose rewards relevant to your lifestyle, such as discounts, vouchers, and pension schemes.
- Equity and inclusion: A work environment where diversity and individuality are celebrated through ongoing collaboration with Talent, Diversity & Inclusion initiatives.
Diversity & Inclusion
We recommend inclusive access: If you require reasonable adjustments for your interview (e.g., extended time, breaks, assistive technology), please reach out to your recruiter or email [email protected] for assistance.
We utilise AI to innovate and enhance efficiency, but your authenticity and unique experiences are what truly matter to us. During the application process, tell us about who you are, your ideas, and how you’ll stand out—your true self is what we’re eager to meet.
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