Three UK
Retail Customer Advisor (Trowbridge) - 30 hours
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Retail Customer Advisor (Trowbridge) - 30 hours
# Retail Customer Advisor – Three (Vodafone UK)
Company Description
We’re Three UK, part of Vodafone, building a network the UK can count on—one that connects people, places, and potential. Our mission is simple: no matter where you live, what your background is, or how you get online, everyone deserves the chance to stay connected.
We’re more than just the UK’s best network—we’re closing the digital divide, empowering communities, and driving progress. Our workplace values inclusivity, where every voice matters and everyone deserves to belong. Join a team that cares deeply—about each other, our customers, and the future we’re shaping.
We’re creating opportunity—not just infrastructure.
- Fully £11bn invested in 5G and digital infrastructure across the UK
- An organisation that moves at pace because what we do matters
- A culture that fosters growth and encourages you to bring your whole self to work
Why Join Three UK?
You’ll be at the heart of change—building responsibly, investing sustainably, and shaping a connected nation. Every role, no matter where you join, helps power businesses, services, and communities.
We’re proud to be more than just a store: our Retail Customer Advisors are the foundation of unparalleled customer service.
Job Description
As a Retail Customer Advisor at Three UK, you’ll play a key role in understanding and exceeding each customer’s needs—creating meaningful interactions that leave them valued and delighted. Your passion for ** customer service**, combined with expertise in innovative products and services, will drive sales targets while delivering exceptional customer experiences.
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Key Responsibilities
- Customer Engagement: Design interactions tailored to individual needs, ensuring customers feel positive and valued.
- Service Excellence: Promote and adapt our offerings to meet modern challenges, delivering personalised and forward-thinking solutions.
- Performance Driven: Ensure team and store KPIs are met, maintaining sales targets and roles shared success.
- Efficiency: Resolve customer enquiries—especially around mobile/network services—promptly and effectively.
Requirements
We’re looking for ambitious individuals with drive to excel, because we’ll provide full training—no product knowledge required. What matters most is:
- A strong customer-first mindset—enthusiasm for service that transforms everyday experiences.
- Team-collaboration skills to thrive in a high-energy, results-driven environment.
- A problem-solving approach to customer challenges, with a proactive and resourceful attitude.
Growth is a priority for us. We’ll provide:
- Ongoing development opportunities to build skills and confidence.
- Tailored learning tools to help you progress beyond this role.
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What We Offer
VoltageOur people are our greatest strength, and we make sure our compensation packages reflect that.
Rewards & Benefits
✅ Competitive pay: £13.72 per hour plus a monthly bonus (up to 15%, based on store performance) ✅ Flexible time: 30 hours per week over 5 days, including weekend shifts (rotational) ✅ Paid leave: Up to 31 days’ holidays + 2 extra bank holidays ✅ Personalisation: Customise benefits to suit you (discounts, vouchers, pension, etc.) ✅ Development focus: Access a range of learning & development tools
Need to Know
- Accessibility: We’re committed to inclusivity and will provide reasonable adjustments (e.g., extended time, breaks, assistive technology) to ensure interviews are accessible. Contact your recruiter or email [Disability Welcome Team](telephone?tel{equation:disability.welcome@vodafone.com} or take an online assessment*
CU Grade Authenticity
We value real you. While AI tools might help refine materials, we prioritise personality, creativity, and your unique fit. During interviews, we want you to confidently share your natural self.
#VodafoneThree #Commit #Customer #Growth #Innovation
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