VodafoneThree
Retail Customer Advisor (Trowbridge) - 30 hours
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Retail Customer Advisor (Trowbridge) - 30 hours
Three Retail Customer Advisor
Location: Trowbridge
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store’s performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online, we think everyone deserves the same chance to stay connected—and with VodafoneThree, that future’s being built tomorrow.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empowering communities, and driving meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued, and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably, and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace because what we’re building matters—and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
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Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting-edge products and services will help us achieve unparalleled standards at Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.
Qualifications
It all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into extraordinary experiences.
Key Qualities:
- Customer-Focused: A strong passion for exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Company Support and Growth
Be part of a business that invests in your talent, empowering you to innovate, collaborate, and grow. We’ll support you with:
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- Ongoing development opportunities to build your skills and confidence
- Confidence to own your growth as a Customer Advisor—and beyond
Additional Information
We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you daily. We provide a competitive package of pay and benefits that reward your hard work while supporting your health and well-being.
What We Offer
We care about our people’s success by offering:
- Great pay, bonuses, and up to 31 days off plus 2 bank holidays
- Personalised benefits, such as:
- Discounts and vouchers
- Pension plan
- Learning & development tools
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills.
Reasonable Adjustments:
In collaboration with our Talent, Diversity & Inclusion teams and employee-led DEI Networks, we offer reasonable adjustments to help you perform at your best during the interview process. If you require adjustments such as:
- Extended time or breaks in online assessments
- A sign language interpreter
- Assistive technology
Please contact your recruiter directly or email jobs@three.co.uk for guidance.
About AI:
We use AI in various parts of our business to boost innovation, improve efficiency, and create opportunities. While many candidates use AI to refine their CVs or prepare interviews, what we truly care about is your unique experiences, personality, and authenticity.
During the interview, rely on your own skills and vocalise your true self. Show us your personality, creativity, and abilities. Above all, we’re looking for candidates who shine as their true, authentic selves.
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