Voluntary Action LeicesterShire (VAL)
Retail Customer Assistant at Gartnavel General Hospital
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Royal Voluntary Service – Retail Customer Assistant
Location: Gartnavel General Hospital, 1053 Great Western Rd, Glasgow, G12 0YN Type: Part-time (10 hrs), Permanent Starting Rate: £12.71 per hour (£23,136 per annum)
About The Role
Royal Voluntary Service’s hospital cafés, shops, and trolleys are an integral part of the NHS, delivering outstanding beverages, food options, and community support. Staffed by both employees and volunteers, we ensure customers receive warmth, efficiency, and knowledge—knowing that every purchase helps fund volunteer support across our hospitals and communities.
As a Retail Customer Assistant, you’ll play a vital role in the daily operations of our café and retail outlet at Gartnavel General Hospital, supporting friendly service delivery, stock management, and cleanliness.
Your Responsibilities
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Customer Service Excellence:
- Deliver friendly, efficient, and welcoming assistance to all customers.
- Inform patients, visitors, and staff about our products, retail promotions, and new offerings.
- Answer questions, process orders and payments, and use EPOS / till systems accurately.
- Operate the till and reconcile cash as needed.
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Retail & Cafe Operations:
- Prepare and serve hot/cold drinks, freshly made food (e.g., cakes, sandwiches, pastries).
- Maintain stock by distributing perishables, handling deliveries, and conducting routine inventory checks.
- Organise displays, replenish stock, and order supplies as required.
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Health & Safety & Compliance:
- Uphold strict food hygiene and cleaning standards, keeping workspaces tidy.
- Handle loaded trolleys of stock for transfers across the hospital site.
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Volunteer Support:
- Engage with volunteers, setting a positive example to enhance their experience.
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Working Pattern
- Part-time: 10 hours per week, shift-based with a mix of weekdays and weekends.
- Flexibility required, including some weekend and bank holiday shifts.
- Paid overtime opportunities available for covering absences or peak periods.
What You’ll Bring to the Team
We value passion, adaptability, and genuine customer focus. Experience in retail or hospitality is helpful but not essential—we provide thorough training!
You’ll thrive if you can:
- Deliver exceptional customer service, adapting to patients, staff, and visitors.
- Demonstrate strong oral and written communication, including proficiency with email/internet.
- Showcase organisation, numeracy, and literacy at a proficient level.
- Embrace a flexible approach to scheduling.
- Work both as part of a busy team and autonomously.
- Show an eagerness for training and continuous professional growth.
Desirable but not essential:
- EPOS/till system experience.
- Basic knowledge of general administrative processes.
Key Working Values
Look for a candidate who embodies:
- Dependability – Meeting deadlines, completing tasks to high standards.
- Quality focus – Precise, risk-aware problem-solving.
- Collaboration – Enthusiastic participation in teamwork and compromise.
- Service-first mindset – Attentive to customer needs, professional in all interactions.
- Guidance & support: Follows directions whilst building inclusive relationships.
Our Commitment to Equality, Diversity & Inclusion
Royal Voluntary Service is proud to build a welcoming, diverse, and supportive workforce. We celebrate differences and encourage everyone to bring their ** authenticity to work. Visit our website**[edit: omit placeholder URL] to learn more.
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Benefits at Royal Voluntary Service
By joining our team, you’ll enjoy:
- Salary: £12.71/hour (£23,136 annually; pro rata for part-timers).
- 18 days’ holiday (pro rata) + paid Bank Holidays.
- 2 days paid volunteer leave a year under our Employer Supported Volunteer Scheme.
- Generous sick pay: 10 weeks’ company sick pay after successful probation.
- Auto-enrolment pension scheme.
- Family Leave & Bereavement Benefits: including Primary Carer Leave and Death in Service payments (subject to eligibility).
- Benefits Package: Discounts + cashback via an exclusive rewards platform.
- onTrust Support: 24/7 doctor consultancy, dental/optical/vision care, and counselling services (up to 6 face-to-face).
- Training & Development: Extensive on-the-job and online learning opportunities.
- Flexible Work and career progression pathways.
- Impactful Work: Opportunities to make lives better—supporting vulnerable people in hospitals and communities.
How to Apply
Interested in making a difference as our Retail Customer Assistant? ‘Apply’ now] Let us know why you care about joining Royal Voluntary Service’s dynamic team.
Important: PVG Scheme Check required for successful candidates.
Closing Date
Latest application deadline: 21 July 2026 (We may close early if we receive sufficient applications).
Join us to help change lives, communities, and society.
Royal Voluntary Service—welcoming everyone to create inclusive and impactful workplaces.
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