Entain
Retail Customer Service
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Retail Customer Service
Company Description
Sports betting, gaming, and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging, and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further—with innovation, with technology, but most importantly, with people like you.
Because when you join Entain, it's your game. So let's win together.
Job Title
Retail Customer Service Manager
About the Role
As a Retail Customer Service Manager, you will play a pivotal role in the Entain family. In our dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll work in a team where collaboration and customer-centric values drive success.
Reporting to the Shop Manager, you will serve customers, foster relationships to encourage repeat business, and maintain the highest standards in customer service.
Salary: £13.00 per hour.
Key Responsibilities
- Deliver outstanding customer service at all times.
- Promote safer gambling at every opportunity.
- Take bets on various sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints and concerns with patience, empathy, and problem-solving skills.
- Support the team to meet defined sales and service targets.
- Maintain high shop standards, from cleanliness to product presentation.
- Cover shop openings and closings as required.
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Working Patterns
- Shifts: Monday to Sunday (8:00 AM – 10:00 PM), depending on location.
- Includes weekends and bank holidays.
- Weekly hours: typically 17 hours, combining long opening/closing shifts with evening shifts.
- Rotas will vary week-to-week.
- Rota planning: Provided at least four weeks in advance to respect work-life balance.
Requirements
To excel in this role: ✔ Must be 18 years or older. ✔ Previous experience in customer-facing roles is essential. ✔ Confident in handling face-to-face interactions with diverse customers. ✔ Familiarity with cash handling and payment processing. ✔ Commitment to striving for excellence in service and teamwork.
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Benefits
At Entain, we reward dedication with a strong compensation and support package includes:
- Optional overtime (availability permitting).
- Pension scheme + annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities for growth.
- Prizes and recognition from leaders and teams.
Join an inclusive and supportive community where everyone thrives.
Inclusivity & Support
We champion equal opportunities and commitment to a diverse, equitable, and inclusive workplace. Should you require reasonable adjustments during recruitment, please contact us.
Entain is an equal opportunities employer: We do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy, maternity, or any other legally protected characteristic. We uphold ethical hiring practices globally.
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