Entain
Retail Customer Service
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Customer Service
Retail Customer Service Manager
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company focused on increasing player safety and delivering exciting experiences. A FTSE-listed organisation, we operate iconic brands like Ladbrokes, Coral, BetMGM, Eurobet, and bwin. Whether you're an engineer, marketer, or retail specialist, a career here is a complete game-changer.
Job Description
As a Retail Customer Service Manager, you’ll play a crucial role in the Entain family, delivering outstanding customer service while driving high standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are alike. You’ll join a winning team that fosters strong customer relationships and ensures ** repeat custom**.
Salary: £13.00 per hour
Ready to launch a winning career?
What You Will Do
- Deliver outstanding customer service and support
- Promote safer gambling at every opportunity
- Take bets on sports and events, broadly across our product range
- Process customer transactions, including cash handling and payment processing
- Demonstrate products and betting terminals to customers
- Handle customer complaints or concerns with empathy, applying problem-solving skills
- Work towards defined sales and service targets
- Uphold high retail standards
- Manage shop opening/closing duties
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Work Patterns
Our shops operate:
- Monday to Sunday, with shifts typically running from 8am to 10pm (dependent on location)
- Including weekends and bank holidays
You’ll typically work a 10-hour weekly rota, consisting of a mix of:
- Longer opening or closing shifts
- Shorter evening shifts
- The rota may vary week-to-week
At Entain, we prioritise a healthy work-life balance and guarantee a meeting your rota at least four weeks in advance.
Qualifications & Experience
To succeed in this role, you must:
- Be 18 years or older to work in a betting shop
- Have previous experience in a customer-facing environment
- Possess confidence and skills in in-person customer interaction
- Demonstrate familiarity with cash handling and payment transactions
Benefits
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Joining Entain offers a winning package, strengthened by a wide range of benefits designed to support your growth:
- Optional overtime, curtailed only by availability
- Pension Scheme and Supplementary Annual Share Save Scheme (ShareSave)
- Discounts available across hundreds of retailers
- Healthcare and wellbeing support
- Development opportunities to advance your career
- Progress insight from leaders and colleagues, with opportunities for rewards and recognition
- An inclusive and celebratory culture, encouraging diversity and individuality
Equal Opportunities & Diversity
Entain is committed to providing a diverse, equitable, and inclusive workplace. Everyone is valued for who they are, treated with respect, and encouraged to be authentic.
We embrace applications from everyone and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, disability, marital status, pregnancy, age, or any other protected characteristic. All hiring at Entain adheres to recruitment regulations and global employment laws.
#LI-Onsite
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills