Entain
Retail Customer Service
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Retail Customer Service Manager
Company Description
There’s nothing like a career at Entain. We’re a leading, global sports betting and gaming company, driving excitement and increasing player safety. As a FTSE company, we’re home to iconic brands like Ladbrokes, Coral, BetMGM, Eurobet, and bwin. Here, innovation and high performance define our culture—whether you’re an engineer, marketer, or retail specialist, your career with us could be a complete game changer.
Job Description
As a Retail Customer Service Manager, you’ll play a critical role in the Entain family, delivering exceptional customer service and maintaining high standards daily. Working in our dynamic Ladbrokes & Coral betting shops, you’ll enjoy a fast-paced environment where no two days are the same. You’ll contribute to a collaborative team that prioritises customer satisfaction—building lifelong relationships and encouraging repeat business.
Salary: £13.00 per hour
Are you ready to launch a winning career?
What You Will Do
- Deliver outstanding customer service with a focus on positive interactions.
- URGE SAFER GAMBLING relentlessly, embedding responsible betting practices.
- Handle bets across sports and events, ensuring accuracy and fairness.
- Process customer transactions, including cash handling and payments.
- Demonstrate products and betting terminals to customers, improving transparency.
- Resolve customer complaints or concerns with empathy and excellent problem-solving skills.
- Work towards shop performance targets to drive sales and profitability.
- Maintain high shop standards, ensuring cleanliness, organisation, and compliance.
- Open and close the shop as part of shift duties.
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Work Patterns
- Shops operate Monday to Sunday, typically 8 AM – 10 PM, depending on location. This includes weekends and bank holidays.
- Your weekly rota averages 17 hours, combining longer opening/closing shifts with shorter evening shifts.
- Rotas are provided at least four weeks in advance, supporting work-life balance.
- Roles are on-site, requiring regular presence in high-traffic betting shops.
Qualifications
To excel in this role, you must:
- Be 18 years of age or older (required for customer-facing positions).
- Have prior experience in customer-facing settings, preferably in retail or hospitality.
- Demonstrate confidence in engaging with customers face-to-face in a team-based environment.
- Be familiar with cash handling and payment processing (strict security protocols enforced).
- Commit to embracing a competitive, dynamic work culture with shifting priorities.
Benefits of Joining Entain
At Entain, our starting package and ongoing support ensure your success. When you join our retail team, you can expect:
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- Optional overtime (subject to shift availability).
- Pension Scheme and annual ShareSave options.
- Discounts with hundreds of retailers (brand collaborations).
- Comprehensive healthcare and wellbeing support.
- Development opportunities to grow your career.
- Recognition and rewards: Stand to win prizes and accolades from leadership.
- An inclusive and supportive community where every team member is celebrated for being themselves.
- Flexible scheduling with junior employees adhering to rosters provided four weeks in advance.
Equal Opportunities & Inclusivity
We are committed to creating a diverse, equitable, and inclusive workplace, ensuring everyone feels valued and respected. As an equal opportunities employer, we welcome applications from all backgrounds without discrimination along lines of:
- Race, colour, nationality, ethnicity, sexual orientation
- Gender identity, expression, sex, and pregnancy/maternity
- Age, disability, marital status, religion, or belief
- Veteran or care worker status
We follow all applicable global recruitment regulations and focus on ethical, compliant hiring practices.
Need reasonable adjustments during the recruitment process? Contact us—we’re happy to support.
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