Entain
Retail Customer Service
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Retail Customer Service
Company Description
Sports betting, gaming, and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging, and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further—with innovation, with technology, but most importantly, with people like you.
Because when you join Entain, it's your game. So let's win together.
Job Title
Retail Customer Service Manager
Job Description
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily.
In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and does what’s right by our customers.
Salary: £13.00 per hour
Are you ready to launch a winning career?
What You Will Do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
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Work Patterns & Commitments
Our shops operate from:
- Monday to Sunday, 8am–10pm (depending on location).
- Includes weekends and bank holidays.
Your typical weekly rota will be 17 hours, composed of:
- A mix of longer opening/closing shifts and shorter evening shifts.
- Rota varies week to week.
At Entain, we believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications & Requirements
To be successful in this role:
- Must be 18 years or older to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Additional Information
Benefits
At Entain, we know a great starting package and ongoing support inspire your best. Join us, and receive:
- Optional overtime (subject to availability).
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
- Leadership recognition prizes.
Get help with your application
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Additionally, you’ll be part of an inclusive, supporting community where everyone is celebrated for being themselves.
Equal Opportunities
If you need any reasonable adjustments during recruitment, please contact us—we’ll support you.
We’re committed to:
- A diverse, equitable, and inclusive workplace where everyone feels valued, respected, and can be themselves.
- No discrimination based on:
- Race, colour, nationality, ethnic or national origin
- Religion or belief
- Sex, gender identity or expression
- Sexual orientation
- Age, disability
- Marital or civil partnership status
- Pregnancy or maternity
- Compliance with all recruitment and employment laws across our operating jurisdictions.
#LI-Onsite
Advertising Department
Retail Shops
Referral Category
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Hourly Rate
£13.00 per hour
Retail Working Hours
17 hours per week
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