Entain
Retail Customer Service
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Customer Service
Retail Customer Service Manager
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company, increasing player safety and delivering excitement. As a FTSE company, we feature iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin. Our dynamic culture pushes us to perform at our full potential, making a career here a complete game changer for engineers, marketers, retail specialists, and more.
Job Description
As a Retail Customer Service Manager, you’ll play a key role in the Entain family, delivering outstanding customer service while driving standards daily. In our bustling Ladbrokes & Coral betting shops, no two days are alike. You’ll join a winning team, collaborating to build strong customer relationships and encourage repeat custom.
Reporting to the Shop Manager, you’ll work closely with the shop team.
Salary: £13.00 per hour
Are you ready to launch a winning career?
What You Will Do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and financial objectives.
- Maintain high shop standards.
- Open or close the shop as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Work Patterns
Our shops typically operate:
- Monday to Sunday, 8am–10pm (location-based).
- Includes weekends and bank holidays.
A typical weekly rota is 20 hours, a blend of long opening/closing shifts and shorter evening shifts. Rotas will vary weekly.
At Entain, we prioritise a healthy work-life balance. Your rota will be provided at least four weeks in advance.
Qualifications & Requirements
To be successful:
- Must be 18 years or over to work in a betting shop.
- Previous experience in a customer-facing setting.
- Confident in face-to-face customer interactions.
- Familiality with cash handling and payment transactions.
Benefits
At Entain, we value top talent with a great compensation package and ongoing support. You can expect:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Optional overtime (subject to availability).
- Pension Scheme and annual ShareSave scheme.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
- Recognised achievements from leaders and colleagues translating to amazing prizes.
Beyond benefits, you’ll be part of a winning, inclusive team, where diversity and individuality are celebrated.
Equal Opportunities
We’re committed to a diverse, equitable, and inclusive workplace. If you need reasonable adjustments at any stage, please contact us.
As an equal opportunities employer, we welcome all applicants and do not discriminate based on:
- Race, colour, nationality, ethnic origin.
- Religion or belief.
- Sex, gender identity or expression.
- Sexual orientation.
- Age, disability.
- Marital status, pregnancy, or maternity.
- Or any other protected status under law.
We comply with all global recruitment regulations and employment laws.
#LI-Onsite
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills