Entain
Retail Customer Service
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Retail Customer Service
Entain – Sports Betting & Gaming Company
About Entain
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company dedicated to delivering excitement and enhancing player safety. As a FTSE company with iconic brands like Ladbrokes, Coral, BetMGM, Eurobet, and bwin, we fuel our teams to perform at their best. Whether you're an engineer, marketer, or retail specialist, a career here truly is a game-changer.
Retail Customer Service Manager – Job Description
As a Retail Customer Service Manager, you’ll be an integral part of the Entain family, ensuring exceptional service and elevating standards every day. In our dynamic Ladbrokes & Coral betting shops, no two days are alike. You’ll join a team focused on winning together and putting customers first.
Reporting to: [Shop Manager] Salary: £13.00 per hour (Standard rate, including location allowance as noted below: £13.74/hour)
Are you ready to launch a winning career?
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Your Responsibilities
- Deliver outstanding customer service
- Promote safer gambling practices
- Take bets across various sports and events
- Process customer transactions, including cash handling
- Demonstrate our products and betting terminals
- Address customer complaints or concerns with empathy and problem-solving
- Target identified customer service and sales goals
- Maintain high standards of shop cleanliness and presentation
- Open or close the store
Hours & Work Patterns
- Stores typically operate:
- Monday to Sunday (8am – 10pm, depending on location)
- Includes weekends and bank holidays
- Typical weekly hours: 20 hours
- Mix of long shifts and evening shifts balanced weekly
- Rotas provided at least four weeks in advance (balance supported)
Key Qualifications
To excel in this role, you must meet the following criteria: ✔ Be 18+ years old ✔ Have experience in customer-facing roles ✔ Feel confident interacting with customers in person ✔ Be comfortable with cash handling and transactions
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What We Offer
A competitive compensation package plus benefits that support your growth and well-being:
- Optional overtime (subject to availability)
- Pension scheme and annual ShareSave plan
- Discounts with hundreds of retailers
- Access to healthcare & wellbeing support
- Development opportunities
- Recognition from leaders/colleagues leading to prize rewards
Plus, join an inclusive team where everyone belongs and thrives.
Equal Opportunities & Commitments
We are proud to be an equal-opportunities employer. We welcome applications from everyone without discrimination based on race, religion, sexual orientation, gender identity, disability, age, or any other protected status.
If you require reasonable adjustments during recruitment, let us know—we’re here to support you.
Referral Category: ♥ AdVert Group Contact: Retail Shops
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