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Retail Customer Service
Job Description: Retail Customer Service Manager
About Entain
There’s nothing like a career at Entain. We're a leading global sports betting and gaming company, committed to upping the excitement and ensuring player safety. As a FTSE-100 company, we're home to iconic brands like Ladbrokes, Coral, BetMGM, Eurobet, and bwin. Whether you’re an engineer, marketer, or retail specialist, a career here is a complete game-changer.
The Role
As a Retail Customer Service Manager, you’ll play a critical role in our dynamic Ladbrokes & Coral betting shop teams, delivering exceptional customer service daily. Collaborating with a winning team, you’ll build stronger customer relationships, promote responsible gambling, and help us achieve our retail targets—with your support, we can shape an outstanding experience for every customer.
Salary: £13.00 per hour
What You’ll Be Doing
- Deliver outstanding customer service at every interaction, ensuring customers leave happy.
- Promote safer gambling—our priority—with every customer conversation and in-store communications.
- Take and process sports bets across live events, providing smooth transactions.
- Handle cash and payment transactions securely and efficiently.
- Guide customers on using our betting products and terminals to enhance their experience.
- Solve customer issues professionally, with empathy and problem-solving skills.
- Maintain high store standards—cleanliness, compliance, and presentation—at all times.
- Open and close the shop, ensuring a seamless transition between shifts.
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Work Pattern
Our betting shops operate Monday to Sunday, from 8am to 10pm, depending on location. shifts include:
- Weekends & bank holidays in most cases.
- A flexible weekly 15-hour rota, combining:
- Longer shifts for opening/closing the store.
- Shorter evening shifts.
- Rota provided at least four weeks in advance to support work-life balance.
Qualifications & Requirements
To succeed in this customer-focused role, you’ll need:
- To be 18 years or older.
- Previous experience in a customer-facing environment (retail, hospitality, or advice roles welcome).
- Confidence in interacting with diverse customers, both individually and in-group settings.
- Proficiency in cash handling and basic payment processing (point-of-sale or cash register experience preferred).
- A positive and proactive attitude, keen to learn, and to contribute to a high-performing team.
Benefits of Joining Entain
We know that our losing teams united our best. Here’s what comes with your role:
- Optional overtime (subject to location and business needs).
- Pension scheme + Annual ShareSave opportunities.
- Discounts with hundreds of partner retailers.
- Access to Healthcare & wellbeing support.
- Development opportunities through training and career progression.
- Recognition & prizes—competitions and wins are just part of our inclusive culture.
- A supportive, diverse workplace, where you can be yourself and thrive.
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Equal Opportunities
At Entain, we celebrate diversity and inclusion. If you require reasonable adjustments during any stage of the recruitment process, please get in touch—we’re here to support you.
We’re committed to creating a truly equitable and inclusive team community, where everyone feels valued and respected. Applications are welcome from candidates of all backgrounds, regardless of:
- Race, colour, or nationality.
- Ethnic or national origin.
- Religion or belief.
- Sex, gender identity or expression.
- Sexual orientation.
- Age, disability, military veteran status.
- Marital or civil partnership status, pregnancy, or maternity.
We ensure compliance with all local and international laws and regulations, upholding fair and ethical hiring practices globally.
#EntainWins together! Advertising Department: Retail Shops | Referral Category: ♥ Retail Working Hours: 15-hour flexible schedule based on shifts
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