Entain
Retail Customer Service
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Retail Customer Service Manager – Ladbrokes & Coral
Entain
About Us
Sports betting, gaming and interactive entertainment is changing, and we’re leading that transformation by putting people first. We’re creating exciting, engaging, and entertaining experiences accessible to more than ever before.
At Entain, we push boundaries with innovation, technology, and—most importantly—people like you. When you join our team, it’s your game, and together, we’re winning.
Your Role: Retail Customer Service Manager
Do you have a love for sports or a passion for great customer service? Do you enjoy forming positive customer relationships?
As a Retail Customer Service Manager at Ladbrokes & Coral, you’ll be an essential part of the Entain family, delivering outstanding customer experiences and driving consistent standards daily. Our dynamic betting shops thrive on diversity, and no two days are the same. You’ll be part of a winning team that prioritises customers and ensures they come back for more.
You’ll report to the Shop Manager and play a key role in a fast-paced environment where customer engagement and rapport are vital for repeat business.
Salary: £13.00 per hour.
Ready to launch a winning career?
What You’ll Do
- Deliver outstanding customer service in a dynamic retail environment.
- Promote safer gambling at every opportunity.
- Take bets across sports, events and promotions.
- Process transactions including cash handling (guaranteed accuracy & security).
- Demonstrate betting terminals/products to customers to encourage engagement.
- Resolve complaints, concerns, or issues** with empathy and problem-solving skills.
- Drive performance against defined targets and shop goals.
- Maintain high store standards—cleanliness, organisation, and presentation.
- Open/close the shop as required (as a key holder).
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Working Patterns
Our retail locations operate Monday to Sunday (8:00AM – 10:00PM), including weekends and bank holidays.
- Your weekly workload is 10 hours, consisting of:
- Long opening/closing shifts (post-training).
- Evening shifts of varying lengths.
- Flexibility is key. Rotas are set at least 4 weeks in advance to support a balanced work-life life.
As a key holder, you’ll often handle opening and closing duties.
Note: Shift patterns vary by location and can change weekly.
Requirements
- Legal eligibility: Must be 18+ to work in one of our betting shops.
- Passion for customer service—think relationship-building, communication, and engagement.
- Proactive attitude: Self-motivated and able to take initiative.
- Team collaboration skills: Comfortable working alone and as part of a dynamic team.
- Dealing with challenges professionally: Handling complaints, adversity, and high-pressure situations with composure.
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What We Offer
At Entain, a competitive salary is just the start. We’re committed to your success, growth, and wellbeing. You’ll benefit from:
- Optional overtime – depending on availability.
- Pension Scheme + annual ShareSave contributions.
- Access to great discounts via Entain Deals (partnering with over 100+ retailers).
- Comprehensive healthcare and wellbeing support.
- Continued development opportunities for career progression.
- Performance recognition & prizes driven by manager/peer feedback.
Beyond the shop floor, you’ll become part of an inclusive, supportive community—where diversity is celebrated, and everyone has the chance to succeed on their own terms.
Need adjustments?
Should you require reasonable adjustments during the recruitment process (application/interview), please contact us directly.
Advertising Department: Retail Shops Hourly Rate: £13.00/hour Typical Weekly Hours: 10.0
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