Entain
Retail Customer Service
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Retail Customer Service
Retail Customer Service Manager – Ladbrokes & Coral Betting Shops
Company Description
There's nothing like a career at Entain. We’re a leading, global sports betting and gaming company, driving excitement, innovation, and player safety. As a FTSE-listed brand, we operate iconic names like Ladbrokes, Coral, BetMGM, Eurobet, and bwin, uniting an energetic, high-performing team. A career here reshapes your potential—whether you're in engineering, marketing, retail, or customer services.
Job Description
As a Retail Customer Service Manager, you’ll thrive at the heart of Entain, delivering exceptional customer service daily. Our dynamic Ladbrokes & Coral betting shops demand versatility—no day is ever the same! You’ll work alongside a cohesive team, prioritising market success and ensuring our customers feel valued.
- Reports to: Shop Manager
- Hours: Up to 17 hours/week
- Salary: £13.00/hour
Ready to launch a winning career?
Key Responsibilities
You will:
- Deliver outstanding customer service—building relationships to encourage loyal repeat visits.
- Proactively promote safer gambling practices.
- Take bets across sports and events, ensuring a seamless customer experience.
- Process transactions, including cash handling and step-ups.
- Demonstrate products, such as betting terminals and promotions, clearly to customers.
- Resolve complaints/concerns with empathy, tailored solutions, and problem-solving.
- Hit sales, service, and operational targets week-by-week.
- Maintain high store standards (cleanliness, safety, and general presentation).
- Manage the opening and closing process for the shop.
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Work Patterns & Flexibility
Betting shops operate 24/7, and your shift patterns will include:
- Weekdays/weekends/bank holidays
- Opening hours: Typically 8am–10pm (customised by location).
- Rota: Mixed shifts (long openings/closings + shorter evening shifts) for predictable scheduling.
- Weekly hours: 17 hours (including varied shifts).
- Forecasting: Your rota will be provided at least four weeks in advance to support work-life balance.
Requirements
Essential: ✅ You must be 18+ to work in our betting shops. ✅ Prior experience in customer-facing roles (retail, hospitality, etc.). ✅ Confidence handling face-to-face customer interactions. ✅ Aptitude for cash handling/payment processing (good maths skills helpful).
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Why Work at Entain?
You don’t just join a team—you become part of a winning culture: 📈 Competitive pay: £13/hour—with overtime options available. 💡 Pension & ShareSave: Save long-term for financial security. 🎁 Exclusive discounts: Perks from top retailers. 🏥 Health & wellbeing support: Mental health resources and fitness initiatives. 🚀 Career growth: Timeline for development and leadership opportunities. 🏆 Recognition & rewards: Win prizes through peer/nominated awards.
Why Us?
We’re inclusive, dedicated to diversity, and committed to supporting every team member. Whether you’re LGBTQ+, a parent, or have a disability, we adapt and celebrate your strengths.
What We Expect from You
We’re an equal opportunities employer. Our recruitment follows compliant, ethical standards, promoting fairness at every stage.
Apply now to join a workforce where belonging, equity, and ambition thrive together!
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Published by: Entain Retail Shops | Hourly Rate for Retail: £13.00/hour Total Weekly Hours: Up to 17 hours
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