Entain
Retail Customer Service
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Retail Customer Service Manager
Company Description
There’s nothing like a career at Entain. We’re a leading global sports betting and gaming company, upping the excitement while increasing player safety. As a FTSE-listed business, we own iconic brands including Ladbrokes, Coral, BetMGM, Eurobet, and bwin. Our energy and team-driven approach ensure we perform at the height of our potential, offering a career that’s a complete game changer—whether you’re an engineer, marketer, or retail specialist.
Job Description
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top-notch customer service and driving high standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same. You’ll join a team that works together, wins together, and always puts customers first.
- Reports to the Shop Manager
- Part of a team focused on serving customers, building relationships, and encouraging repeat visits
Salary
£13.00 per hour
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What You’ll Do
- Deliver outstanding customer service
- Always promote safer gambling
- Take bets across various sports and events
- Process customer transactions, including cash handling
- Demonstrate our products and betting terminals to customers
- Resolve customer complaints or concerns with empathy and problem-solving
- Meet defined targets
- Maintain high store standards
- Open or close the shop
Work Patterns
Our shops operate Monday to Sunday (8AM–10PM), including weekends and bank holidays.
- Weekly hours: Typically 20 hours per week, blending:
- Longer opening or closing shifts
- Shorter evening shifts
- Rota flexibility: Rotas are provided at least four weeks in advance for a healthy work-life balance.
Qualifications & Requirements
To succeed in this role, you’ll need:
- Be 18 or older to work in our betting shops
- Previous customer-facing experience (retail, hospitality, or service industry preferred)
- Confidence in handling in-person customer interactions
- Familiarity with cash handling and payment transactions
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Benefits
At Entain, we reward excellence with competitive benefits:
- Optional overtime (subject to availability)
- Pension Scheme and annual ShareSave
- Discounts from hundreds of retailers
- Healthcare and wellbeing support
- Career development opportunities
- Recognition rewards, turning praise from leaders and colleagues into prizes
- Membership of an inclusive team where everyone thrives
Equal Opportunities & Support
Entain is committed to a diverse, equitable, and inclusive workplace where everyone feels valued and respected.
We offer reasonable adjustments if needed during recruitment. Our policy actively rejects discrimination based on:
- Race, colour, nationality, ethnicity or national origin
- Religion or belief, sex, gender identity/expression
- Sexual orientation, age, disability
- Marital status, pregnancy, or any other legally protected characteristic
We adhere strictly to all recruitment regulations and employment laws globally while maintaining ethical hiring standards.
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