Entain
Retail Customer Service - Multi Site
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Retail Customer Service - Multi Site
Retail Customer Service Manager
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including:
- Ladbrokes
- Coral
- BetMGM
- Eurobet
- bwin
We have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer, or retail specialist, a career here is a complete game changer.
Job Description
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily.
In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same. You'll have the chance to contribute to a team that wins together and does what's right by our customers.
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Reporting to the Shop Manager, you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom.
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Salary: £13.00 per hour
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Are you ready to launch a winning career?
What You Will Do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
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Work Patterns
Our shops can be open Monday to Sunday, from 8am - 10pm, depending on the location. This includes weekends and bank holidays.
- Typical weekly rota: 30 hours, made up of:
- A blend of long opening/closing shifts.
- Shorter evening shifts.
- The rota varies week by week.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
To be successful in this role:
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Additional Information
Benefits
At Entain, we know a great starting package and support inspire the best. Join us, and you can expect:
- Optional overtime (subject to availability).
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
- Recognition from leaders/colleagues, turning it into amazing prizes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Join a winning team of dedicated people, in an inclusive and supporting community where everyone is celebrated for being themselves.
Equal Opportunities
- If you need any reasonable adjustments at any stage of the recruitment process, please contact us—we’ll support you.
- We're committed to creating a diverse, equitable and inclusive workplace where everyone feels:
- Valued
- Respected
- Able to be themselves
- We're an equal opportunities employer. We welcome applications from everyone and do not discriminate based on:
- Race
- Colour
- Nationality
- Ethnic or national origin
- Religion or belief
- Sex
- Gender identity or expression
- Sexual orientation
- Age
- Disability
- Marital or civil partnership status
- Pregnancy or maternity
- We comply with all applicable employment laws and recruit globally with ethical and compliant practices.
Advertising Department: Retail Shops Referral Category: ♥ Hourly Rate: £13.00 per hour Retail Working Hours: 30 hours
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