Entain
Retail Customer Service
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Retail Customer Service
Retail Customer Service Manager – Ladbrokes & Coral Betting Shops
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company, driving excitement and increasing player safety. As a FTSE company, we own iconic brands like Ladbrokes, Coral, BetMGM, Eurobet, and bwin, creating a动力新影响力 to perform at the highest level. Whether you're an engineer, marketer, or retail specialist, a career here is a complete game changer.
Job Description
As a Retail Customer Service Manager, you'll play a pivotal role in the Entain family, delivering exceptional customer service while upholding high operational standards. Our dynamic Ladbrokes & Coral betting shops thrive on variety—no two days are ever the same. You’ll contribute to a collaborative team that prioritises player satisfaction and slice-by-slice success.
Reporting to the Shop Manager, your key responsibility is to support the team in serving customers and fostering loyalty through memorable interactions. Salary: £13.00 per hour.
What You Will Do
- Deliver outstanding customer service and elevate the shopping experience.
- Promote safer gambling awareness and practices at all times.
- Process bets across various sports and events.
- Handle all customer transactions, including cash, card, and terminals.
- Demonstrate products and betting terminals to customers, ensuring they feel supported.
- Address customer complaints or concerns with empathy and professional problem-solving.
- Work towards obliterating business targets and operational KPIs.
- Maintain spotless shop standards, inside and out—from clean retail spaces to functional equipment.
- Manage shop openings and closings.
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Work Patterns
Our retail locations typically operate:
- Monday to Sunday (8am – 10pm), depending on location. (This includes weekends and bank holidays.)
- Your weekly rota averages 17 hours.
- Shifts blend longer opening/closing commitments with shorter evening slots.
- Weekly rotations alternate and are finalised at least four weeks in advance to support work-life balance.
Qualifications & Skills
To excel in this role, you must:
- Be 18 years or over.
- Have prior customer-facing experience (essential).
- Demonstrate natural confidence in engaging with in-person customers.
- Be control-ready with cash handling and transaction processes.
Professional Development vs. Compensation
- Polished benefits package, including:
- Optional overtime opportunities (where applicable).
- Pension Scheme and ShareSave.
- Discounts with hundreds of US retailers.
- Healthcare and wellbeing support.
- Teaming opportunities for upskilling.
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Benefits
At Entain, we know that winning starts with a competitive package and unwavering support. Beyond the instant paycheck, you’ll receive:
- Recognition programmes—your efforts translate into tangible rewards.
- A truly inclusive culture, where diversity and individuality are as valued as success.
Entain also embraces inclusive practices:
- We offer reasonable adjustments for applicants and employees at any recruitment/retention stage.
- Equal Opportunities Policy: Applicants are considered without bias regarding race, ethnicity, gender, marital status, disability, or any otherStatus protected under law.
- Global recruitment governance complying with all applicable labour laws, ensuring fair and ethical practices.
#LI-Onsite
| Key Details | |
|---|---|
| Role | Retail Customer Service Manager |
| Rate | £13.00 per hour |
| Hours/Week | 17 |
| Location | Ladbrokes/Coral betting shops |
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