Entain
Retail Customer Service - Sunday only
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Retail Customer Service - Sunday only
Retail Customer Service Manager – Ladbrokes & Coral
About the Role
At Entain, we reinvent sports betting, gaming, and interactive entertainment by putting people first. Your passion drives our team—whether it’s innovative tech, engaging experiences, or exceptional customer relationships. As a Retail Customer Service Manager, you’ll play a pivotal role in delivering top-tier service, shaping our shops into thriving hubs where customers thrive and our business wins.
Working with Ladbrokes & Coral, you’ll join a dynamic, creative team in our entertaining betting shops, where no two days are the same. Together, we set high standards, nurture customer loyalty, and create a welcoming environment—because with Entain, your ambition fuels our success.
Responsibilities
As part of the Shop team under the supervision of the Shop Manager, your daily focus is on customer-first excellence:
- Exceptional customer service – Build positive relationships and drive repeat patronage.
- Promote safer gambling – Advocate responsible betting with compassion.
- Take bets across diverse sports & events – From live matches to specialised leagues.
- Handle daily transactions – Cash management, payments, and ticketing.
- Introduce products & betting terminals – Guide customers efficiently and professionally.
- Manage complaints competently – Resolve disputes with empathy and problem-solving skills.
- Achieve targets – Meet and exceed sales and service objectives.
- Maintain shop quality – Uphold virtual and physical standards of cleanliness, presentation, and security.
- Open & close the shop – As a key holder, you’ll balance shifts from morning through to final close.
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Working Patterns
Shifts Monday to Sunday, 8am – 10pm, including weekends and bank holidays. Typical weekly hours: 7, varying weekly (long mornings, long closer, and evening shifts).
Flexibility Your rotas are shared at least 4 weeks in advance. Each manager controls their own schedule, ensuring a balance with support.
Key responsibilities As a key holder, you may be called upon to open and close the shop, depending on the location.
Requirements
✅ Age: Must be 18 years or older to work in our betting shops.
✅ Skills & Personal Attributes
- Love for excellent customer service and building meaningful relationships.
- Strong communicator with an engaging personality.
- Self-motivated & proactive – independently drive outcomes.
- Team collaborator – equally confident working solo or as part of a squad.
- Composed professionalism – manage high-pressure situations with grace.
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Benefits Package
At Entain, we foster side-by-side growth—where your hard work translates into rewards and opportunities.
💰 Competitive hourly wage: £13.20/hour
🎁 Beyond salary – comprehensive benefits
- Overtime options (subject to availability).
- Pension & ShareSave schemes.
- Hundreds of discounts via Entain Deals.
- Healthcare & wellbeing support.
- Career growth through training and mentorship.
- Winning culture – colleagues and leadership recognition turn into incentives and prizes.
- Inclusive, supportive work culture—you belong here just as you are.
Accommodations
Should you need reasonable adjustments for recruitment (application or interview), please don’t hesitate to reach out. We’re committed to making the process accessible.
Position rename: Retail Customer Service Manager Department: Retail Shops | Hourly Rate: £13.20 | Weekly Average: 7 Hours
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