Entain
Retail Customer Service
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Retail Customer Service
Retail Customer Service Manager – Ladbrokes & Coral ( walks-on )
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company, dedicated to upping the excitement and increasing player safety. As a FTSE company, we own iconic brands including Ladbrokes, Coral, BetMGM, Eurobet, and bwin. Whether you're an engineer, marketer, or retail specialist, a career here is a complete game-changer.
Job Title
Retail Customer Service Manager (Ladbrokes & Coral betting shops)
Job Description
As a Retail Customer Service Manager, you’ll play a critical role in the Entain family, delivering world-class customer service while upholding industry-leading standards every day. In our exciting, high-energy betting shops, no two days are the same. You’ll contribute to a collaborative team that prioritises customer satisfaction, sportsmanship, and responsible gambling.
Reporting to Shop Manager, you’ll support and guide customers, fostering long-term loyalty and ensuring all interactions align with our values.
Salary: £13.00 per hour
Are You Ready to Game to Win?
Responsibilities
- Deliver exceptional customer service skills with a smile.
- Actively promote responsible gambling in every interaction.
- Take and process bets on sports/events using intuitive betting terminals.
- Handle cash transactions and finances, maintaining strict security protocols.
- Offer clear advice on our products and betting systems to customers.
- Respond empathetically to customer concerns/complaints.
- Collaborate to consistently meet sales and service targets.
- Support the 시간ary standards of the betting shop, including cleanliness and compliance.
- Ensure secure opening/closing procedures of the shop.
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Work Patterns & Flexibility
Our betting shops operate from Monday to Sunday, typically between 8 AM – 10 PM (shifts vary by location).
- Weekly hours: 10 hours, blended across long or short shifts.
- Weekend & bank holiday work: Applied as required.
- Rota system: Provided at least four weeks in advance for predictable scheduling.
- Balanced work-life: We prioritise predictable shift patterns to match our commitment to both you and our customers.
Requirements
To excel in this role, you must:
- Be 18+ years old (federally mandated for UK betting shops).
- Demonstrate experience in customer-facing roles.
- Exhibit strong personal confidence in one-on-one customer interactions.
- Be proficient in cash handling and transaction processing.
Benefits & Growth Opportunities
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At Entain, we reward ambition with:
✔ Overtime opportunities (subject to availability). ✔ Company pension scheme and annual ShareSave scheme. ✔ Discounts with hundreds of retailers across diverse sectors. ✔ Wellbeing and health support to ensure long-term sustainability. ✔ Professional development tailored to climbing the career ladder. ✔ Rewards recognition from managers and peers—turning praise into real prizes. ✔ A supportive, inclusive team where your uniqueness is celebrated.
When you join us as a betting shop team member, every aspect of your career is enriching.
Equal Opportunities
We fully recognise the importance of diversity, equity & inclusion in our workplace. Everyone applies, everyone gets considered, and no individual is held back due to circumstance. We do not discriminate on:
- race, ethnic origin, nationality, colour
- religion, belief
- sex/gender identity, expression or sexual orientation
- age
- disability, marital or relationship status
- pregnancy or maternity status.
We strike to uphold UK/EU employment laws and our global best recruiting practices.
#LI-Onsite Advertising Department: Retail Shops Referral Category: ♥ Hourly Wage: £13.00 per hour Retail Work Requirement: 10 hours/week
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