Entain
Retail Customer Service - Weekends only
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Customer Service - Weekends only
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Job Description
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team who will serve customers and build relationships to encourage repeat custom.
Salary: £13.00 per hour
Are you ready to launch a winning career?
What You Will Do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Work Patterns
Our shops can be open from Monday to Sunday 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota: 10 hours. Availability required:
- Friday: 5pm – 10pm
- Saturday & Sunday: 8am – 10pm
This includes weekends and bank holidays. You will work 2 days per week.
At Entain, we believe in the importance of a healthy work-life balance, committing to providing your rota at least four weeks in advance.
Advertising Department: Retail Shops
Updated Information
- Hourly Rate (standard + location allowance): £13.74 per hour
- Retail Working Hours: 20 hours per week
Additional Information
Benefits
At Entain, we know that signing top talent requires a great starting package and plenty of support to inspire your best. Joining us in our betting shops offers:
- Optional overtime (subject to availability).
- Entry into a pension scheme with our annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
- Recognition and rewards—prizes from leaders and colleagues are within reach.
- Be part of an inclusive, supporting community, where you can be yourself.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Equal Opportunities and Diversity
Equal Opportunities Information:
If you need any reasonable adjustments during the recruitment process, please let us know—we’ll support you.
We are committed to:
- Creating a diverse, equitable, and inclusive workplace.
- Ensuring everyone feels valued, respected, and able to be themselves.
We’re an equal opportunities employer. Applications are welcome from all, and we do not discriminate based on:
- Race, colour, nationality, ethnic or national origin
- Religion or belief
- Sex, gender identity or expression, sexual orientation
- Age, disability, marital/civil partnership status
- Pregnancy or maternity, or any other protected status by law.
We comply with all applicable recruitment regulations and employment laws, ensuring ethical and compliant hiring practices globally.
#LI-Onsite.
Qualifications
To succeed in this role:
- Must be 18 years or older to work in our betting shops.
- Experience in a customer-facing environment preferred.
- Confidence in in-person customer interactions.
- Familiarity with cash handling and payment transactions.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills