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Retail Deputy Manager – 18-Hour Contract
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play.
- You sell products that transform lives: a paint set that fuels artistic potential, a book that unlocks hidden writing talent, or a puzzle set that reignites cherished family memories.
- With your passion and our offerings, you ignite the spark within people—helping them discover new passions, rekindle old ones, or find joy in creativity.
Every interaction matters. Your role ignites endless possibilities.
The Role: Retail Deputy Manager
Quarterbacks the store alongside the Store Manager, driving performance, operational consistency, and exceptional customer experiences.
Key Responsibilities:
- Leadership: Support the Store Manager in leading the team, delivering top-tier customer service, and meeting store targets.
- Operational Excellence: Take ownership of stock management, merchandising, and compliance, ensuring smooth store operations.
- Customer Commitment: Drive sales through personalised recommendations, inspire families and individuals through great service, and promote inclusivity.
- People Development: Coach, mentor, and develop the team—providing feedback, offering growth opportunities, and fostering a positive environment.
- Store Management: Step into the Store Manager role as needed, ensuring seamless continuity and operational health.
- Recruitment & Onboarding: Assist in hiring, training, and integration of new team members.
- Performance Monitoring: Track store metrics, share insights, and contribute to strategies that enhance sales, efficiency, and profitability.
- Safety & Compliance: Uphold health and safety standards, cash-handling protocols, and loss prevention measures.
- Culture Champion: Build a motivating, inclusive, and high-performing team culture where everyone thrives.
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Who Are We Looking For?
A brand ambassador at heart—someone who embodies our Crafty, Caring, Can-Do ethos daily.
Essential Traits. ✔ Leadership Experience – Proven track record in supervisory, team leadership, or customer-facing roles within retail. ✔ Communication – Sharp interpersonal skills and the ability to connect with team members and customers at every level. ✔ Decisive & Adaptable – Holds composure under pressure, prioritises effectively, and navigates multifaceted challenges. ✔ Customer Obsession – A satisfied customer is your priority; go beyond transactional interactions. ✔ Employee Advocate – Champions team well-being, open discussions on career growth, and fosters trust.
Nice-to-Haves
- Retail process experience: POS systems, inventory reporting, promotions.
- Familiarity with recruitment or performance management frameworks.
The Works Culture & You
We’re more than a job—we’re a purpose. As a leader, you become a force for: ✅ Elevating team potential ✅ Solving problems with solutions (not excuses) ✅ Respecting our Values (Crafty, Caring, Can-Do) ✅ Driving store excellence while being compassionate toward colleagues.
“Our Gaffer” is you—a gentle sceptic, a creative problem-solver, and a protector of great service. If you’d heard an ‘out of date’ service or tedious behaviour, you nudge change Kindly.
Lights, Camera, Commitment: Our Perks
We’re not just supporting your professional journey; we’re investing in you.
💛 25% Storewide Discount + 1 free extra discount of 25% on special occasion days 💸 MyWorks Platform – Everyday savings on holidays, tech, home improvements, and more 🏛 Family-Friendly Pay – Adjustments that honour maternity/paternity/parental leave 🏫 Can-Do Academy – Unlimited access to training, from upskilling to personal interest courses 📊 Works Stream – Receive 50% of wages biweekly for intuitive financial planning 🏦 Share Scheme – Invest in The Works’ future while growing your stake in the business 🏛 Employee Assistance Programme – 7 days a week mental health, tax/budgeting advice, and more 💊 Health Cash Plan – Reimbursement for everyday medical costs like prescriptions 🎁 Extras In Line – Bonuses, bike-to-work scheme, charitable donations, life assurance—because we celebrated with extra care
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Plus – A holiday allowance that grows as you do, and teammates for life at a place the best places want to work.
Our Why & How We Are
Our Purpose Drama
To inspire reading, learning, creativity, and play. Because an unlocked potential is just right for humans.
Our Values
🎨 Crafty – Smart with who we are, resourceful, always improving. 🥰 Caring – Heart on our sleeves in every action. 🚀 Can-Do – Energy and grit that turns ‘we wills’ into ‘we dids.’
You & Storytelling
Twice yearly, we run anonymous engagement surveys. Your honest feedback infuses our improvements—where it’s going swimmingly, and where it gives way to tweak.
Our Quirkiest Promise
Diversity, Inclusion & Adjustments: This job is for you—no exclusions here.
- Commodities more open than career boundaries? Yes.
- Neurodiversity, LGBTQ+ visibility, carers, ethnic-minority representation? We make space for all.
- Flexibility? Can we switch hours or adjust work norms? <>Chat<> about possibilities.
Have plasticity prerequisites? Clarify them up-front—we’ll do our best to meet half the way. Our commitment to you matches your commitment to growth.
Which one of these is your story? Get started. We await your creativity and curiosity.
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Jessica, London
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