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Retail Deputy Manager
Retail Deputy Manager (18-Hour Contract)
Why The Works?
We don’t just sell products—we inspire reading, learning, creativity, and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. With your passion and The Works’ products, you’ll help ignite the spark within people—allowing them to unleash their creativity, find new passions, or rekindle fond memories. The unseen possibilities are limitless. And it all starts with YOU.
About the Role
As a Retail Deputy Manager, you’ll play a vital role in:
- Supporting the Store Manager in leading the team and delivering an exceptional customer experience.
- Driving commercial performance, maintaining high operational standards, and stepping up to lead the store when needed.
- Acting as a role model for the team, motivating, coaching, and ensuring smooth daily operations.
Your mission is to:
- Provide exceptional service—spark brilliant conversations and assist customers with their shopping missions.
- Make product recommendations that surprise, delight, and inspire.
- Ensure the store is well-stocked, tidy, safe, and welcoming.
Brand Ambassador
Being a Brand Ambassador at The Works isn’t just a job title—it’s how you bring our brand to life every day. Your interactions shape extraordinary moments:
✅ Smiles that put customers at ease ✅ Warm welcomes into the store ✅ Supportive teamwork with colleagues ✅ Encouraging creativity or reconnecting with family treasures
Whether on the shop floor, in distribution, or at our support centre, you’ll represent our values and behaviours authentically. You help build trust, awareness, and loyalty—simply by how you show up.
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Your Mission as Deputy Manager
- Support the Store Manager to deliver excellent customer service and achieve store targets.
- Own key operational areas:
- Stock management
- Merchandising
- Compliance standards
- Lead by example—higher service standards, presentation, and teamwork.
- Coach and develop team members (provide feedback and mentorship).
- Step into full Store Manager duties when needed—ensuring smooth operations.
- Support recruitment, onboarding, and training of new colleagues.
- Monitor store performance and share ideas to boost sales and efficiency.
- Enforce health & safety, cash handling, and loss prevention procedures.
- Foster a positive, inclusive, and high-performing team culture.
Skills & Behaviours
To excel in this role, we’re looking for:
- Experience in supervisory/team leadership (retail or customer service).
- Strong communication & interpersonal skills.
- Confident leader—able to make decisions and manage team dynamics.
- Organised and priority-driven (handling multiple tasks efficiently).
- Customer-focused with a passion for exceptional service.
- Flexible, reliable, and hands-on.
- High-volume/value retail experience.
- Familiarity with retail systems and reporting tools.
- Experience in recruitment, training, or performance management.
Why You’ll Love Being a Great Leader Here
As a great leader, you’ll build a team that’s more than a group—it’s a family.
- Inspire and motivate aligned with The Works’ employer brand, values, and purpose.
- Guide your team to break sales records and shine in the spotlight.
- Collaborate with support teams for constructive improvements.
- Lead with empathy—supporting your team’s well-being and career growth.
From performance discussions to career aspirations, you’ll be their biggest advocate.
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Perks at The Works (‘“OUR WORKSMARKET”)
🚀 The Works Market (MyWorks)
- Exclusive online discounts across hundreds of retailers, holidays, utilities, tech, and more!
🛒 25% Colleague Discount + Double Discount Days!
🏡 Family-Friendly Leave
- Enhanced maternity/paternity/adoption pay.
📅 33-day holiday (including bank holidays) + progressive increases with long service.
🎓 Can-Do Academy
- Instant access to further training & career development in topics of interest.
💰 Stream
- Claim early access (50%) to wages as you earn them (for life’s surprises).
💹 Share Scheme
- "Unleash your inner Monopoly mogul"—own a piece of The Works!
🏥 Healthcare Cash Plan
- Support for everyday healthcare costs.
👨👩👧👦 24/7 Support for You & Your Family
- RetailTrust Charity Employee Assistance Programme (glossary example).
🍾 Plus more!
- Pension
- Life assurance
- Cycle-to-Work scheme
- Charity giving
- Long service awards
Our Purpose & Values
❤️ Our Purpose: To inspire reading, learning, creativity, and play.
🎨 values: Crafty | Smart with what we’ve got. 💖 values: Caring | Heart in every action. 🚀 values: Can-Do | Energy that gets it done.
💬 "We Listen. We Care." Each year, we run an anonymous colleague survey to:
- Celebrate success,
- Identify areas for improvement,
- Help make The Works the best place to work!
Diversity, Inclusion & Reasonable Adjustments
At The Works, we celebrate an inclusive culture where everyone belongs. Our roles are open to all, including:
- Ethnic minorities
- People with disabilities
- Carers
- LGBTQ+ community (Lesbian, Gay, Bisexual, Transgender, Non-Binary,+)
We welcome discussions on flexible working and reasonable adjustments for interviews—let us know in your application!
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