The Works Stores Ltd
Retail Deputy Manager
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Retail Deputy Manager
Joining The Works in Our New Belle Vale Store
🎉 NEW STORE OPENING AT BELLE VALE SHOPPING CENTRE IN AUGUST 2026 🎉
Why The Works?
We’re more than just a retailer. We inspire reading, learning, creativity, and play.
Every product we stock carries the potential to ignite someone’s passion. Think:
- Paint that transforms someone into an artist
- A book that awakens an author within
- Games that bring families closer together
- Puzzle books that revive cherished memories
Your job isn’t just selling—it’s helping people discover these extraordinary moments. With your passion and our products, you’ll help them unlock their creativity, rediscover lost joys, or embark on new adventures.
The possibilities are limitless, and you’ll be the spark.
Deputy Manager Opportunity
About the Role
As a Deputy Manager, you’ll be a key leader in supporting the Store Manager while filling in for them when needed. Your mission? Deliver exemplary customer service, boost commercial performance, and ensure smooth daily operations.
You’ll:
- Set the standard for service, presentation, and teamwork
- Mentor your team and foster inclusion
- Maintain a clean, safe, and well-stocked store
- Represent The Works with pride — embodying our values through every action
Most importantly, you’re a Brand Ambassador. Your interactions — from welcoming a new customer to encouraging someone to rediscover their love of reading — turn ordinary moments into lifetime memories.
Your Mission
To excel in this role, you’ll:
- Lead the team to deliver stellar customer service and meet store targets
- Take ownership of stock management, merchandising, and compliance
- Train and coach team members, building their skills and confidence
- Manage the store when the Store Manager is unavailable
- Support recruitment, onboarding, and training of new hires
- Monitor performance and propose sales and efficiency improvements
- Uphold health & safety, cash handling, and loss prevention guidelines
- Cultivate a positive, inclusive team culture
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Skills & Behaviours That Will Inspire You
Successful Deputy Managers often have:
- Supervisory or team leadership experience in retail or customer service
- Outstanding communication and people skills
- Confidence in leading teams and making decisions
- Organisation and ability to balance multiple priorities
- A customer-first mindset with a passion for exceptional service
- A flexible, hands-on attitude
- Experience in high-volume or high-value retail environments
- Familiarity with retail systems and reporting tools
- Background in recruitment, training, or performance management
Leading With Heart
Great leaders at The Works go beyond managing—they create a team that thrives together.
You’ll:
- Inspire and motivate your team aligned with our employer brand and values
- Push for record-breaking store performance
- Work collaboratively with peers and departments
- Provide constructive feedback to improve and grow
- Champion your team’s well-being and ambitions
- Have open, supportive conversations about goals, career development, and success
"The Works" Perks – Because Your Success Matters
❤️ 25% Colleague Discount – Plus special Double Discount Days on key products. 🆕 MyWorks – Access to exclusive online deals across hundreds of retailers, holidays, tech, and more. 👨👩👧👦 Family-Friendly Leave – Enhanced pay for maternity, paternity, adoption, and more. 🌟 33 Days Holiday (including bank holidays) – Increase with long service! 🚀 Can-Do Academy – Instant access to training & development tailored to you. 💸 Stream – Claim earned wages early (50%) to flex as needed. 🏢 Share Scheme – Own a piece of The Works – your passions, your profit-sharing! ❤️ 24/7 Support – Partnership with Retail Trust for employee well-being and assistance. 🏥 Healthcare Cash Plan – Support for everyday healthcare costs. 🎁 More Than Just Perks! – Long-service awards, pension, life assurance, Cycle to Work, and charity giving.
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"Time Well Spent." And with you, it all starts with you.
Our Purpose & Values
"To inspire reading, learning, creativity, and play.”
Our four core values define who we are:
- Crafty – Smart, creative, and thoughtful in everything we do.
- Caring – Heartfelt, supportive, and compassionate.
- Can-Do – Bold, energetic, and determined.
- Always Listening & Caring – We valuourh colleagues’ voices.
Diversity, Inclusion & Reasonable Adjustments
At The Works, we’re proud to foster an inclusive culture where everyone can be their true self. Our commitment to diversity includes:
- Open roles to ethnic minorities, people with disabilities, carers, and the LGBTQ+ community.
- Flexible working discussions – We’ll work with you on everything from hours to agreements.
- Reasonaforme Adjustments – Whether for interviews or your day-to-day role, we’ll accommodate you.
If there’s anything you need, simply discuss it in your application, and we’ll ensure it’s considered.
"Time Well Spent"
Because when people do what they love, their time shines.
It All Starts With You. Ready to light the spark?
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