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Retail Deputy Manager
Retail Deputy Manager – 18-Hour Contract
🎉 NEW STORE OPENING AT BELLE VALE SHOPPING CENTRE (AUGUST 2026) 🎉
Why The Works
We don’t just sell products. We inspire reading, learning, creativity, and play.
- You sell the paint that turns someone into an artist.
- You provide the book that unleashes an inner author.
- You supply the games that bring families together.
- You give the puzzle that rekindles memories.
You never know who someone will become. With your passion and our products, you’ll help ignite the spark within people, supporting their creativity, new passions or fond memories.
Everything starts with you.
About the Role
As a Retail Deputy Manager, you’ll be integral to supporting the Store Manager in leading the team and delivering an exceptional customer experience. Your mission is to:
- Drive commercial performance
- Maintain high operational standards
- Step up to lead in the Store Manager’s absence
- Act as a leadership role model, motivating and coaching the team
Key Responsibilities
As a Deputy Manager, you’ll:
- Support customer service – Deliver exceptional service and build brilliant conversations with customers, assisting in every shopping mission.
- Stock & layout management – Ensure the store is well-stocked, tidy, safe, and welcoming.
- Operational leadership – Step in to manage the store in the Store Manager’s absence while ensuring smooth day-to-day operations.
- Team coaching – Develop team members through feedback, mentorship, and career growth conversations.
- Recruitment & training – Assist with onboarding and performance management of new team members.
- Performance monitoring – Contribute insights on sales, efficiency, and losing prevention.
- Safety & compliance – Uphold health & safety, cash handling, and compliance standards.
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Being a Brand Ambassador
Your role extends beyond managing—you bring the brand to life:
- Connect with customers – Every interaction, whether a child discovering toys or a parent reconnecting with creativity, matters.
- Lead with kindness – Collaborate with colleagues to create a supportive and inclusive team culture.
- Authentic representation – Capture trust, loyalty, and awareness through your behaviours, enthusiasm, and authenticity.
At The Works, every employee is a Brand Ambassador.
Skills & Behaviours
We’re looking for candidates who demonstrate:
- Retail leadership experience (preferably supervisory or team management)
- Strong communication & team development skills
- Confidence in decision-making and strategic prioritisation
- Customer obsession – A genuine passion for delivering outstanding service
- Operational agility – Ability to manage high-volume or fast-paced retail environments
- Retail expertise – Systems, reporting, stock management, merchandising, and loss prevention
- Flexibility & reliability – Here for shift coverage, seasonal demands, and classified duties
Our Leadership Expectations
Our top leaders excel in making every teammate feel valued and supported:
- Motivate & inspire – Drive the team towards achivement records and personal growth.
- Encourage work well-being – Advise on career goals and build an inclusive, high-performing culture.
- Collaborate with teams – When something isn’t working, provide constructive feedback to improve.
- Be an advocate for your team’s aspirations and support them through their checkout-awards, mentoring, and skill development.
Our PERKS: Because We Love You Back
✨ 25% Colleague Discount – + Double Discount Days � लीस MyWorks – Exclusive online deals with retailers, holidays, utilities, tech, and more! 🏠 Family-Friendly Leave – Enhanced maternity, paternity & adoption pay 🚀 33 days’ holiday (plus increasing with long service!) ⚡ Can-Do Academy – Access to qualifications, free training, and career boosts 💸 Stream – Early access to 50% of your wages weekly (when life happens) 🏢 Staff Share Scheme – Invest in The Works with a share-option scheme 🛏 Retail Trust Charity Support – A 24/7 Employee Assistance Programme for you & your family 💊 Healthcare Cash Plan – Extra support for everyday healthcare 💰 Bonus Benefits: Long-serviced awards, pension, career mlux vouchers, cycle-to-work, and charity-giving options
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Our Purpose & Values
Our Purpose: To inspire reading, learning, creativity, and play ✨💜
Our Values – Every single day:
"We are:**
- Crafty 🎨 (Smart with what we’ve got—blend creativity with resourcefulness)
- Caring 💗 (Put heart into every action, and stepping out of our comfort zones)
- Can-Do🚀 (Energy that delivers results, makes plans, and builds a better future.)
We Listen. We Care – Wellbeing matters. Our anonymous colleague engagement surveys ensure we hear your feedback and continuously improve.
Diversity, Inclusion & Reasonable Adjustments
At The Works, inclusion & diversity are core to who we are. Our workplace is a safe space for:
- Ethnic minorities & all under-represented groups
- People with disabilities, carers, LGBTQ+ employees (all sexes/identities)
- Flexible working – We encourage discussions around adaptable hour policies
- Reasonable adjustments – Tell us what you need for interviews (or your role) and we’ll work with you to help
Proud that you could be us.
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